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4d ago

Social Marketing Operations Specialist II

St. Jude Children's Research Hospital Memphis, TN

Memphis, TN

4d ago

Full time Marketing Analytics Campaign Management

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Job Description

The Social Marketing Operations Specialist II supports the seamless execution of social marketing efforts by optimizing processes, overseeing tools and workflows, and coordinating across cross-functional teams to deliver timely, high-quality paid and organic social content.

Responsibilities

Develop, maintain, and continually refine social marketing operational processes and service level agreements to ensure timely and effective execution.
Serve as the primary administrator and subject matter expert for key social and workflow tools, including JIRA, Sprinklr, and Ziflow.
Coordinate with internal stakeholders such as Creative, Legal, Brand, and Patient Family Outreach to manage content reviews and approvals and ensure cross-departmental alignment.
Track, analyze, and report on organic and paid social performance using tools like Meta Business Suite and Sprinklr.
Support the evolution of the social content calendar by offering insights on performance, timing, audience engagement, and content gaps.
Stay current on platform updates, trends, and best practices, and proactively share recommendations with internal partners.
Maintain and organize templates, documentation, and operational playbooks to sustain consistency, efficiency, and knowledge sharing across the team.
Create and maintain documentation for processes, tools, and workflows; develop and update training materials to support onboarding and ongoing education.
Manage the intake, tracking, and prioritization of creative requests through JIRA, ensuring briefs are complete and timelines are met.
Act as a liaison with external agencies to align timelines, deliverables, workflows, and platform best practices.

Requirements

Bachelor’s degree in Journalism, English, Marketing, Advertising, Information Technology, or a related field.
2 to 3 years of experience in social media operations, digital marketing, or a related role.
Experience coordinating workflows, timelines, and cross-functional stakeholders in a fast-paced environment.
Familiarity with social media management and collaboration tools such as JIRA, Sprinklr, Ziflow, and Meta Business Suite.

Technologies

JIRA
Sprinklr
Ziflow
Meta Business Suite

Benefits

Core medical coverage with affordable, low-deductible Medical, Dental, and Vision plans
401(k) retirement plan with 7% employer contribution
Generous paid time off
Maternity and paternity leave
Infertility treatment program
Adoption assistance
Education assistance
Enterprise learning and development

Work Location

This position is based at ALSAC’s National Executive Office in Memphis, TN, and is eligible for a hybrid work schedule.

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