Social Marketing Operations Specialist II

The Social Marketing Operations Specialist II supports the seamless execution of social marketing efforts by optimizing processes, overseeing tools and workflows, and coordinating across cross-functional teams to deliver timely, high-quality paid and organic social content.

Responsibilities

• Develop, maintain, and continually refine social marketing operational processes and service level agreements to ensure timely and effective execution.
• Serve as the primary administrator and subject matter expert for key social and workflow tools, including JIRA, Sprinklr, and Ziflow.
• Coordinate with internal stakeholders such as Creative, Legal, Brand, and Patient Family Outreach to manage content reviews and approvals and ensure cross-departmental alignment.
• Track, analyze, and report on organic and paid social performance using tools like Meta Business Suite and Sprinklr.
• Support the evolution of the social content calendar by offering insights on performance, timing, audience engagement, and content gaps.
• Stay current on platform updates, trends, and best practices, and proactively share recommendations with internal partners.
• Maintain and organize templates, documentation, and operational playbooks to sustain consistency, efficiency, and knowledge sharing across the team.
• Create and maintain documentation for processes, tools, and workflows; develop and update training materials to support onboarding and ongoing education.
• Manage the intake, tracking, and prioritization of creative requests through JIRA, ensuring briefs are complete and timelines are met.
• Act as a liaison with external agencies to align timelines, deliverables, workflows, and platform best practices.

Requirements

• Bachelor’s degree in Journalism, English, Marketing, Advertising, Information Technology, or a related field.
• 2 to 3 years of experience in social media operations, digital marketing, or a related role.
• Experience coordinating workflows, timelines, and cross-functional stakeholders in a fast-paced environment.
• Familiarity with social media management and collaboration tools such as JIRA, Sprinklr, Ziflow, and Meta Business Suite.

Technologies

• JIRA
• Sprinklr
• Ziflow
• Meta Business Suite

Benefits

• Core medical coverage with affordable, low-deductible Medical, Dental, and Vision plans
• 401(k) retirement plan with 7% employer contribution
• Generous paid time off
• Maternity and paternity leave
• Infertility treatment program
• Adoption assistance
• Education assistance
• Enterprise learning and development

Work Location

This position is based at ALSAC’s National Executive Office in Memphis, TN, and is eligible for a hybrid work schedule.