Customer Experience & Digital Marketing Coordinator

Coordinate customer experience and digital marketing activities for Good Ground Press, combining order processing, site management, and outreach campaigns in an onsite Saint Paul setting.

Job Details

• Location: Saint Paul, MN (onsite)
• Salary: USD 24 - 26 per hour
• Education: Associate degree or higher
• Experience: Minimum two years

Responsibilities

• Process orders including fulfillment, billing, and payments
• Establish and maintain strong customer relations through phone, email, website activity, and social media
• Perform website maintenance and periodic updates
• Maintain solid customer relationships; respond to calls, inquiries, and concerns with speed and professionalism
• Accurately enter all orders into the database; generate invoices; record payments; prepare deposits through the finance department
• Generate regular sales, website, and customer activity reports
• Analyze sales trends, website traffic, and customer engagement to identify growth opportunities and improve performance
• Fulfill and manage all shipping and mailing via USPS and UPS
• Inform customers of other Good Ground Press products
• Maintain Good Ground Press website, post content, upload images, and organize pages and products
• Monitor and analyze website, email, and social media performance; provide recommendations for improvement
• Manage online store function
• Continually update websites for sales and customer relationships
• Plan, create, and execute all email campaigns via MailChimp
• Coordinate and create content for social media
• Serve as the primary contact with the web host, Tenseg

Requirements

• Associate degree or higher
• Minimum two years of website maintenance experience
• Minimum two years of digital marketing and selling experience
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office applications
• Proficiency with WordPress
• Proficiency with Adobe Photoshop
• Proficiency with e-commerce platforms
• Proficiency with other website management and digital marketing tools

Technologies

• WordPress
• Adobe Photoshop
• Microsoft Office
• MailChimp
• Google Analytics
• Shopify
• Canva
• Meta Business Suite
• Hootsuite
• Buffer
• Tenseg

Benefits

• Flexible schedule