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Sisters of St. Joseph of Carondelet - St. Paul

Customer Experience & Digital Marketing Coordinator

Sisters of St. Joseph of Carondelet - St. Paul
Saint Paul, MN $24 - $26/hr Full time Posted 3d ago
Marketing Campaign Management CMS Communications Content Management Content Management Systems Coordinator Customer Experience Customer Relations Customer Service Customer Support Data Analytics Design Tools Digital Marketing E Commerce Platform E-commerce Email Marketing Mailchimp Marketing Analytics Marketing Technology Shopify Social Media Web Content Management Website Maintenance Website Management Wordpress
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Job Description

Coordinate customer experience and digital marketing activities for Good Ground Press, combining order processing, site management, and outreach campaigns in an onsite Saint Paul setting.

Job Details

  • Location: Saint Paul, MN (onsite)
  • Salary: USD 24 - 26 per hour
  • Education: Associate degree or higher
  • Experience: Minimum two years

Responsibilities

  • Process orders including fulfillment, billing, and payments
  • Establish and maintain strong customer relations through phone, email, website activity, and social media
  • Perform website maintenance and periodic updates
  • Maintain solid customer relationships; respond to calls, inquiries, and concerns with speed and professionalism
  • Accurately enter all orders into the database; generate invoices; record payments; prepare deposits through the finance department
  • Generate regular sales, website, and customer activity reports
  • Analyze sales trends, website traffic, and customer engagement to identify growth opportunities and improve performance
  • Fulfill and manage all shipping and mailing via USPS and UPS
  • Inform customers of other Good Ground Press products
  • Maintain Good Ground Press website, post content, upload images, and organize pages and products
  • Monitor and analyze website, email, and social media performance; provide recommendations for improvement
  • Manage online store function
  • Continually update websites for sales and customer relationships
  • Plan, create, and execute all email campaigns via MailChimp
  • Coordinate and create content for social media
  • Serve as the primary contact with the web host, Tenseg

Requirements

  • Associate degree or higher
  • Minimum two years of website maintenance experience
  • Minimum two years of digital marketing and selling experience
  • Excellent verbal and written communication skills
  • Proficiency with Microsoft Office applications
  • Proficiency with WordPress
  • Proficiency with Adobe Photoshop
  • Proficiency with e-commerce platforms
  • Proficiency with other website management and digital marketing tools

Technologies

  • WordPress
  • Adobe Photoshop
  • Microsoft Office
  • MailChimp
  • Google Analytics
  • Shopify
  • Canva
  • Meta Business Suite
  • Hootsuite
  • Buffer
  • Tenseg

Benefits

  • Flexible schedule

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