Customer Support

Customer Support Marketing Jobs

3 jobs found

3d ago

eCommerce Customer Support / Sales / Marketing Coordinator

BLUEROCK TOOLS Kent, WA 🇺🇸 Remote

Kent, WA

3d ago

$45k - $65k/yr Full time Marketing Business Systems Coordinator

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Job Description

eCommerce Customer Support / Sales / Marketing Coordinator role to support day-to-day eCommerce operations, handle customer inquiries via email, live chat, and phone, manage orders and returns, and coordinate with shipping and fulfillment under the VP of Marketing & Sales.

Responsibilities

Monitor and respond to customer inquiries via email, live chat, and phone
Review incoming orders and verify details for accuracy
Process refunds, exchanges, and return labels
Track and follow up on open orders, replacements, or warranty claims
Address post-sale issues and monitor seller/product reviews
Coordinate with shipping and fulfillment partners to resolve delivery issues
Identify recurring issues and report them to the VP of Marketing & Sales
Support administrative tasks such as updating product listings and processing shipping claims
Occasionally back up and assist the Warehouse Manager with order picking and packing

Requirements

2+ years of customer service or e-commerce operations experience on platforms such as Amazon, BigCommerce, or similar
Excellent written and verbal communication skills
Highly organized, detail-oriented, reliable, and accountable for results
Comfortable working independently and managing multiple priorities
Familiarity with Excel CSV files

Technologies

ShipStation
BigCommerce
Amazon Seller Central
Amazon FBA
eBay
Walmart
QuickBooks
Excel

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

Full-time, Casual Office Environment
Flexible hours — must be available during U.S. business hours for email and chat coverage
Remote work possible after training with daily check-ins with the VP of Marketing & Sales

Experience

Hands-on Amazon Seller Central: 1 year (Required)

Application Questions

What was the approximate annual ecommerce revenue volume you directly managed?
Have you directly managed Amazon PPC campaigns and TACoS targets?
What ecommerce platforms have you worked with?
Have you been directly responsible for managing inventory or forecasting for ecommerce products?
Do you have experience with physical product businesses?
Have you worked in a smaller entrepreneurial company environment before?

Work Location

In person

Job Type

Full-time

Location

Kent, Washington

Company

Bluerock Tools — BluerockTools.com

Salary

USD 45,000 - 65,000 per year

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26d ago

Sales Support & Marketing Coordinator

Valley Office Products, Inc Milbank, SD

Milbank, SD

26d ago

$16 - $19/hr Full time Marketing Client Relationship Specialist Coordinator

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Job Description

Valley Office Products, Inc is looking for a motivated Sales Support & Marketing Coordinator to contribute from our Milbank, SD location. Onsite, you will support the sales team and craft marketing initiatives that reach customers across digital channels in a fast-paced, service-oriented environment. This role blends practical sales support with creative marketing to strengthen our customer relationships and brand presence.

Overview

We are seeking a self-driven Sales Support & Marketing Coordinator to join our team. This role is essential for supporting sales efforts, delivering strong results, and driving marketing campaigns across digital platforms. If you thrive in a fast-paced setting, enjoy helping customers, and appreciate a role with varied responsibilities, this could be a good fit. It also offers growth opportunities within a collaborative environment focused on excellence.

Responsibilities

Prepare quotes for customers and respond to inquiry requests.
Process orders and ensure accurate handling from placement to fulfillment.
Monitor deliveries to keep customers informed of status.
Strive to ensure every client leaves satisfied with the service and solutions provided.
Assist customers in navigating our office supplies and furniture selections, offering recommendations tailored to their needs.
Develop and execute integrated marketing campaigns across digital channels, including social media and email, while keeping our showroom appealing and up to date.

Requirements

Experience in customer service or sales support is required.
Knowledge of Facebook advertising and email marketing.
Proficiency with Windows, Outlook, and Microsoft Office; QuickBooks experience is a plus.
Strong copywriting skills with the ability to tailor messaging for diverse audiences.
Experience assisting sales teams with advertising materials and product management tasks.
Excellent organizational skills and attention to detail.

Technologies

Facebook Advertising
email marketing
Windows
Outlook
Microsoft Products
QuickBooks

Benefits

Paid time off

Pay

USD 16.00 - 19.00 per hour

Work location

In person

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1mo ago

Marketing Administrator

TSR Concrete Coatings Freeport, IL

Freeport, IL

1mo ago

$20 - $20/hr Full time Marketing Administrative Assistant Administrative Support

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Job Description

Marketing Administrator on-site in Freeport, IL supports marketing and sales by handling inquiries, scheduling estimates, and coordinating across departments.

Responsibilities

Answer and respond to all inbound inquiries from customers via phone, text, email, or web channels in a professional, friendly manner.
Schedule estimates and consultations based on location, representative availability, and company goals.
Create and maintain daily schedules for sales representatives to optimize routing and minimize downtime.
Provide timely, accurate responses to general customer questions and concerns.
Route incoming calls to the appropriate department or team member according to customer needs.
Assist sales reps with scheduling conflicts or appointment discrepancies to keep calendars aligned.
Keep customer records, appointment notes, and follow-up statuses current in the CRM and related systems.
Serve as the communication bridge between customers, marketing, and the sales team to ensure smooth operations.
Provide additional administrative and clerical support to the marketing and sales departments as needed.
Assist with last-minute changes and other administrative tasks to maintain accurate documentation and updates.

Requirements

Strong organizational abilities.
Customer-focused mindset with a commitment to service excellence.
Ability to thrive in a fast-paced environment.

Technologies

Location

Freeport, IL 61032 (onsite)

Compensation

Estimated total compensation: $70,000 - $75,000 per year.
Base pay: $20 per hour.
Additional earnings: Commission on total sales.

Schedule

Workday options include one of the following: Saturday and Sunday plus three weekdays; Tuesday–Saturday; or Sunday–Thursday.
Hours: Weekdays 12:00 PM - 8:00 PM; Sunday 8:00 AM - 4:00 PM.

Training

Training runs Monday–Friday, 8:00 AM - 5:00 PM for approximately two weeks.

Position Overview

The Marketing Administrator serves as the primary contact for customer inquiries and supports both marketing and sales by managing inbound communications, arranging estimate appointments, maintaining accurate daily schedules for sales representatives, and ensuring effective cross-department communication onsite in Freeport, IL. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced environment.

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Customer Support Marketing Jobs

eCommerce Customer Support / Sales / Marketing Coordinator

Sales Support & Marketing Coordinator

Marketing Administrator

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