eCommerce Customer Support / Sales / Marketing Coordinator

eCommerce Customer Support / Sales / Marketing Coordinator role to support day-to-day eCommerce operations, handle customer inquiries via email, live chat, and phone, manage orders and returns, and coordinate with shipping and fulfillment under the VP of Marketing & Sales.

Responsibilities

• Monitor and respond to customer inquiries via email, live chat, and phone
• Review incoming orders and verify details for accuracy
• Process refunds, exchanges, and return labels
• Track and follow up on open orders, replacements, or warranty claims
• Address post-sale issues and monitor seller/product reviews
• Coordinate with shipping and fulfillment partners to resolve delivery issues
• Identify recurring issues and report them to the VP of Marketing & Sales
• Support administrative tasks such as updating product listings and processing shipping claims
• Occasionally back up and assist the Warehouse Manager with order picking and packing

Requirements

• 2+ years of customer service or e-commerce operations experience on platforms such as Amazon, BigCommerce, or similar
• Excellent written and verbal communication skills
• Highly organized, detail-oriented, reliable, and accountable for results
• Comfortable working independently and managing multiple priorities
• Familiarity with Excel CSV files

Technologies

• ShipStation
• BigCommerce
• Amazon Seller Central
• Amazon FBA
• eBay
• Walmart
• QuickBooks
• Excel

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Environment

• Full-time, Casual Office Environment
• Flexible hours — must be available during U.S. business hours for email and chat coverage
• Remote work possible after training with daily check-ins with the VP of Marketing & Sales

Experience

• Hands-on Amazon Seller Central: 1 year (Required)

Application Questions

• What was the approximate annual ecommerce revenue volume you directly managed?
• Have you directly managed Amazon PPC campaigns and TACoS targets?
• What ecommerce platforms have you worked with?
• Have you been directly responsible for managing inventory or forecasting for ecommerce products?
• Do you have experience with physical product businesses?
• Have you worked in a smaller entrepreneurial company environment before?

Work Location

• In person

Job Type

• Full-time

Location

• Kent, Washington

Company

• Bluerock Tools — BluerockTools.com

Salary

• USD 45,000 - 65,000 per year