Phone Support Marketing Jobs

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1mo ago

eCommerce Customer Support / Sales / Marketing Coordinator

BLUEROCK TOOLS Kent, WA 🇺🇸 Remote

Kent, WA

1mo ago Closed

$45k - $65k/yr Full time Marketing Business Systems Coordinator

This position is no longer accepting applications (closed Jul 4, 2026).

Job Description

eCommerce Customer Support / Sales / Marketing Coordinator role to support day-to-day eCommerce operations, handle customer inquiries via email, live chat, and phone, manage orders and returns, and coordinate with shipping and fulfillment under the VP of Marketing & Sales.

Responsibilities

Monitor and respond to customer inquiries via email, live chat, and phone
Review incoming orders and verify details for accuracy
Process refunds, exchanges, and return labels
Track and follow up on open orders, replacements, or warranty claims
Address post-sale issues and monitor seller/product reviews
Coordinate with shipping and fulfillment partners to resolve delivery issues
Identify recurring issues and report them to the VP of Marketing & Sales
Support administrative tasks such as updating product listings and processing shipping claims
Occasionally back up and assist the Warehouse Manager with order picking and packing

Requirements

2+ years of customer service or e-commerce operations experience on platforms such as Amazon, BigCommerce, or similar
Excellent written and verbal communication skills
Highly organized, detail-oriented, reliable, and accountable for results
Comfortable working independently and managing multiple priorities
Familiarity with Excel CSV files

Technologies

ShipStation
BigCommerce
Amazon Seller Central
Amazon FBA
eBay
Walmart
QuickBooks
Excel

Benefits

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Environment

Full-time, Casual Office Environment
Flexible hours — must be available during U.S. business hours for email and chat coverage
Remote work possible after training with daily check-ins with the VP of Marketing & Sales

Experience

Hands-on Amazon Seller Central: 1 year (Required)

Application Questions

What was the approximate annual ecommerce revenue volume you directly managed?
Have you directly managed Amazon PPC campaigns and TACoS targets?
What ecommerce platforms have you worked with?
Have you been directly responsible for managing inventory or forecasting for ecommerce products?
Do you have experience with physical product businesses?
Have you worked in a smaller entrepreneurial company environment before?

Work Location

In person

Job Type

Full-time

Location

Kent, Washington

Company

Bluerock Tools — BluerockTools.com

Salary

USD 45,000 - 65,000 per year

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