Ecommerce & Marketing Operations Coordinator

Chesapeake Fine Food Group is hiring an Ecommerce & Marketing Operations Coordinator to support day-to-day ecommerce merchandising and campaign execution across its three brands. This onsite role in Owings Mills, MD focuses on keeping catalog and promotions accurate, optimizing site search and navigation, and coordinating email and SMS deployments on schedule.

In this position, you will own the operational details that help customers find products, view the right offers, and receive correctly segmented lifecycle and newsletter messaging. You will also help maintain quality through website audits, pre-deployment QA, and collaboration with internal teams and development partners.

What you’ll do

• Handle end-to-end ecommerce product setups, including categorization, pricing updates, and promotional configurations across platforms such as Shopify and Siteform.
• Execute merchandising strategies using curated collections, product bundles, and product visibility rules tied to seasonal campaigns and sales trends.
• Manage day-to-day site search and navigation using merchandising tools such as Klevu, including pulling search performance reports.
• Maintain catalog accuracy by coordinating with Purchasing and Inventory on product attributes, inventory status, SEO metadata, and category taxonomies.
• Review, schedule, and deploy promotional, lifecycle, and newsletter email and SMS campaigns, ensuring correct segmentation, link integrity, and send times.
• Route email and campaign assets to stakeholders for review, track feedback, and confirm revisions prior to deployment.
• Set up and coordinate discount and promotional codes across Shopify and NetSuite, including correct configuration and timely expiration.
• Set up and schedule USPS Informed Delivery campaigns.
• Perform daily and weekly website audits across desktop, tablet, and mobile to identify bugs, broken links, or display issues, then log and track them to resolution with development partners.
• Complete pre-deployment quality assurance testing for new features, page templates, promotional builds, and CRO/A/B testing variants.
• Participate in user testing with internal teams, then apply feedback to improve navigation, functionality, and the overall customer journey.
• Oversee the customer review program by moderating feedback and routing product quality concerns or negative experiences to Customer Care and Product Development.
• Maintain project management and documentation in tools such as Monday.com, including tracking initiatives, documenting standard operating procedures, and pulling recurring performance reports.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or a related field, or an equivalent combination of education and experience.
• 2+ years of experience in ecommerce operations, digital marketing, or site merchandising, or equivalent hands-on experience.
• Working knowledge of how ecommerce websites operate, including product catalogs, collections, pricing, promotions, and checkout.
• Hands-on experience with Shopify (or a similar platform), including product setup, collections, pricing, and discount codes.
• Hands-on experience with an email/SMS platform, including building, scheduling, and testing campaigns.
• Experience with website QA or bug tracking, with strong attention to detail.
• Comfortable working in Excel or Google Sheets (sorting and filtering, pivot tables, lookups) and pulling basic performance reports.

Tools and technologies

• Shopify, Siteform, Klevu, NetSuite, USPS Informed Delivery
• Monday.com, Excel, Google Sheets, A/B testing, HTML

Compensation and schedule

• Salary: USD 52,000 - 65,000 per year
• Schedule: Day shift
• Job type: Full-time; Exempt
• Work location: In person
• Ability to commute: Owings Mills, MD 21117 (Required)

Benefits

• Paid Time Off
• Medical/Dental/Vision Insurance
• Dental insurance
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Preferred qualifications

• Experience in food or CPG industry (a plus)
• Experience with NetSuite
• Experience with Listrak, Klaviyo, or a similar email/SMS platform
• Experience with site search and merchandising tools such as Klevu, Searchspring, or Algolia
• Working knowledge of SEO best practices and basic HTML for web and email content

Application notes

This role requires willingness to undergo a background check in accordance with local laws and regulations. High school or equivalent education is listed as required.