Sales and Marketing Associate

Support the Sales and Marketing team with daily operational, creative, and administrative work to drive revenue, maintain brand consistency, and enhance visitor experiences.

Responsibilities

• Deliver a world-class customer experience across all touchpoints while immersing in Pacific Historic Parks brand, culture, and product experiences
• Take personal accountability for achieving and exceeding sales goals and KPIs
• Stay current on product launches, promotions, and internal initiatives
• Greet special guests, partners, and stakeholders at park locations as needed
• Capture photo and video content for social media, marketing campaigns, and B-roll using iPhone, Osmo, and/or other camera equipment at:
  • Pearl Harbor National Memorial
  • Diamond Head State Monument
  • Special events
• Assist with filming interviews, visitor experiences, and product-focused content
• Contribute to ideation and creation of marketing materials and campaigns
• Maintain and update website and social media content; track performance metrics and analytics for Sales and Marketing Operations
• Support day-to-day departmental tasks such as organization, scheduling, and administrative support
• Prepare sales kits and materials for meetings, events, and conferences
• Assist with outreach and communication with sales and marketing partners
• Coordinate with public relations teams on marketing initiatives, project specifications, and deliverables
• Assist in managing and updating Shopify and the online retail store, including graphics, product listings, tags, descriptions, and ongoing site upkeep
• Support product photography, including assisting with and executing product photoshoots
• Maintain accuracy and consistency of content across all websites and booking platforms, including:
  • ussarizonatours.com
  • diamondheadtours.org
  • FareHarbor, Recreation.gov, Klook, Viator, GetYourGuide, Go City, Civitatis, and other partner platforms
• Assist with maintaining and expanding listings on Amazon and other e-commerce platforms
• Support the retail store as needed through graphics and project coordination
• Organize marketing files, assets, and documents both physically and within Google Drive
• Maintain and refine marketing contact lists and databases
• Attend and support special events, conferences, and workshops as needed
• Assist with on-site activations and marketing initiatives at various locations
• Perform other duties as assigned

Requirements

• Must be at least 18 years of age
• Excellent writing, editing, and communication skills
• Experience in marketing, communications, business, or related field preferred
• Microsoft Office proficiency; experience with Shopify, social media platforms, Canva, and Adobe Creative Suite (or similar tools) preferred
• Familiarity with content creation (photo/video) and basic editing tools is a plus
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple projects and meet deadlines in a fast-paced environment
• Strong interpersonal skills and a passion for customer experience
• Team player comfortable working in a dynamic non-profit environment
• Must have a valid driver’s license and reliable transportation
• Must be willing to commute between locations including Pearl Harbor National Memorial, Diamond Head State Monument, and office sites based on operational needs
• Must be able to stand for extended periods of time
• Ability to work a flexible schedule including weekends, holidays, and special events
• Must provide proof of identity and eligibility to work in the United States

Technologies

• iPhone
• Osmo
• Microsoft Office
• Shopify
• Social media platforms
• Canva
• Adobe Creative Suite
• Google Drive
• Amazon

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Job Details

• Job type: Full-time
• Pay: USD 23.00 per hour
• Work location: In person
• Work site: Waipahu, HI (onsite)

Working Conditions

• Combination of office-based work and on-site fieldwork
• Office work: standard office equipment, artificial lighting, air conditioning
• Fieldwork: outdoor conditions at park locations and event sites with exposure to varying weather
• Periodic on-site content capture days (a few days per month) for filming, photography, and event coverage

Physical Requirements

• Prolonged periods of sitting and working with computers, phones, and other office equipment
• Occasional prolonged standing for select projects and special events
• Able to lift 25 pounds and carry for short distances