Marketing Administrator
Job Description
Marketing Administrator on-site in Freeport, IL supports marketing and sales by handling inquiries, scheduling estimates, and coordinating across departments.
Responsibilities
- Answer and respond to all inbound inquiries from customers via phone, text, email, or web channels in a professional, friendly manner.
- Schedule estimates and consultations based on location, representative availability, and company goals.
- Create and maintain daily schedules for sales representatives to optimize routing and minimize downtime.
- Provide timely, accurate responses to general customer questions and concerns.
- Route incoming calls to the appropriate department or team member according to customer needs.
- Assist sales reps with scheduling conflicts or appointment discrepancies to keep calendars aligned.
- Keep customer records, appointment notes, and follow-up statuses current in the CRM and related systems.
- Serve as the communication bridge between customers, marketing, and the sales team to ensure smooth operations.
- Provide additional administrative and clerical support to the marketing and sales departments as needed.
- Assist with last-minute changes and other administrative tasks to maintain accurate documentation and updates.
Requirements
- Strong organizational abilities.
- Customer-focused mindset with a commitment to service excellence.
- Ability to thrive in a fast-paced environment.
Technologies
- CRM
Location
Freeport, IL 61032 (onsite)
Compensation
- Estimated total compensation: $70,000 - $75,000 per year.
- Base pay: $20 per hour.
- Additional earnings: Commission on total sales.
Schedule
- Workday options include one of the following: Saturday and Sunday plus three weekdays; Tuesday–Saturday; or Sunday–Thursday.
- Hours: Weekdays 12:00 PM - 8:00 PM; Sunday 8:00 AM - 4:00 PM.
Training
- Training runs Monday–Friday, 8:00 AM - 5:00 PM for approximately two weeks.
Position Overview
The Marketing Administrator serves as the primary contact for customer inquiries and supports both marketing and sales by managing inbound communications, arranging estimate appointments, maintaining accurate daily schedules for sales representatives, and ensuring effective cross-department communication onsite in Freeport, IL. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced environment.