This on-site Vice President, Product Owner for Campaign Orchestration leads discovery, backlog, governance, and iterative improvement within JPMorgan Chase Card Marketing Transformation in Wilmington, DE, with a salary range of USD 122,550 to 201,000 per year.
Responsibilities
- Own the delivery of campaign orchestration capabilities by turning target-state goals into a sequenced roadmap with measurable quarterly outcomes.
- Define problem statements, quantify opportunities, establish baseline performance, and set success metrics such as cycle time, rework, service level adherence, adoption, and approval latency.
- Lead discovery sessions with marketers, channel partners, and operations to identify friction across handoffs, approvals, data readiness, and activation dependencies.
- Translate stakeholder needs into platform requirements and maintain a prioritized backlog of epics, user stories, and acceptance criteria.
- Ensure work is consistently ready for design and engineering by clarifying scope, data needs, and the definition of done.
- Collaborate with technology to design and deliver workflow solutions including states, routing logic, validations, exception handling, integrations, and evidence capture.
- Drive governance with risk, legal, compliance, and controls stakeholders by embedding approvals, transparency, segregation of duties, and auditability into workflows.
- Manage cross functional dependencies, risks, and decisions across multiple workstreams, proactively unblocking teams and escalating when needed.
- Lead agile execution rituals such as planning, grooming, demos, and retrospectives to enable iterative delivery and stakeholder alignment.
- Prepare executive-ready roadmap updates, milestone briefings, risk and issue narratives, and decision requests for senior leadership.
- Support rollout and change management through enablement materials, adoption tracking, and feedback loops guiding iteration and improvement.
Requirements
- Minimum of five years in product ownership, program delivery, marketing operations, marketing technology, business analysis, or related cross-functional roles.
- Proven end-to-end product ownership experience, including problem definition, requirements, backlog management, delivery, rollout, and measurement.
- Ability to operate effectively in ambiguity, establish structure, and drive outcomes within a highly matrixed organization with multiple stakeholders.
- Strong written and verbal communication skills, including senior-leader level presentations and concise status narratives.
- Analytical mindset with a track record of defining success metrics, using data to prioritize work, quantify impact, and guide iterations.
- Solid working knowledge of agile delivery practices and tools used for backlog and sprint management.
- Experience managing dependencies, risks, and tradeoffs and guiding timely decisions across teams.
- Capability to partner effectively across marketing, technology, design, data, operations, and control functions.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
- Commission-based pay and/or discretionary incentive compensation (cash and/or forfeitable equity)
About Us
Chase is a leading financial services firm serving nearly half of American households and small businesses with a broad range of financial products. The mission centers on building engaged, lifelong relationships and placing customers at the heart of every decision. The organization also supports small businesses, nonprofits, and cities with tailored financial solutions.
Chase offers a competitive total rewards package that includes base pay aligned with the role, experience, skills, and location. Eligible roles may include commission-based pay and/or discretionary incentive compensation, paid in cash or forfeitable equity, in recognition of individual contributions. A range of benefits and programs are available based on eligibility.
We value our people and diversity, and Chase is an equal opportunity employer that prioritizes inclusion. We do not discriminate on protected attributes such as race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis prohibited by law.
About the Team
In the Consumer and Community Banking division, Chase serves customers through personal banking, credit cards, mortgages, auto financing, investment guidance, small business loans, and payment processing. The unit leads the U.S. market in credit card sales and deposit growth and operates the most-used digital solutions, while maintaining top customer satisfaction scores. The card portfolio includes Chase branded and co-branded cards in collaboration with notable partners, and Merchant Services provides payments, fraud protection, and data security across global currencies.
