Vice President Product Manager - Customer Acquisition and Marketing Platform Digital Products

The Vice President Product Manager will lead customer acquisition and marketing platform digital products for JPMorganChase, onsite in Plano, TX. This role directs the end-to-end product lifecycle, defines the roadmap, and coordinates cross-functional delivery to maximize customer value.

Responsibilities

• Define a compelling product strategy and vision that consistently delivers customer value.
• Lead discovery and market research efforts to identify customer solutions and fold them into the product roadmap.
• Own and refine the product backlog to support the strategic roadmap and value proposition.
• Build the technical framework and monitor key metrics such as cost, feature availability, risk posture, and reliability.
• Manage relationships with engineering, architecture, analytics, automation, and partner product teams to align needs and program goals.
• Communicate the product vision regularly and articulate the questions and answers required to deliver the right features.
• Serve as a knowledge hub by connecting digital experience expertise with teams that can drive change.
• Act as a technical and customer problem solver by defining the problem, understanding the platform’s role in the Chase ecosystem, and evaluating technologies and approaches.
• Oversee the end-to-end API product roadmap, including vision, development, risk management, and growth targets.
• Lead discovery and development of API driven products and methodologies to enhance the customer experience and drive business growth.
• Coordinate complex product initiatives across multiple areas, ensuring strategy alignment, prioritization, sequencing, and strong partnerships with the Quad (Product, Experience, Tech/Architecture/Data & Analytics).

Requirements

• Minimum five years of experience in product management or a related domain, or equivalent expertise.
• Advanced knowledge of the product development lifecycle, design practices, and data analytics.
• Proven ability to lead end-to-end product lifecycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ability to challenge conventional approaches, remove barriers to success, and foster a culture of continuous innovation.
• Strong stakeholder and relationship management skills across engineering, architecture, analytics, automation, and partner product teams.
• Excellent communication skills with the ability to share the product vision and clarify questions needed to deliver features.
• Demonstrated technical and customer problem-solving capabilities, including problem definition, platform context, and evaluating technologies and approaches.
• Proven ability to build and manage technical product roadmaps, including API driven capabilities, end-to-end.
• Ability to define, track, and manage product success metrics such as cost, functionality, risk posture, and reliability.
• Capacity to drive cross-functional alignment, prioritization, and sequencing across multiple initiatives and teams, and to foster robust Quad partnerships to achieve results.

Benefits

• Base salary determined based on role, experience, skill set and location.
• Commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.