This role at JPMorgan Chase focuses on supporting Starter and Lower Mass customer segments within engagement marketing to drive retention, financial health, and digital adoption through omni-channel strategies. The position is based onsite in Columbus, Ohio.
Responsibilities
- Collaborate across the engagement team to identify opportunities to enhance the customer experience, foster innovation, and deliver results for the Starter and Lower Mass segments.
- Assist in campaign strategy, planning, and execution of Consumer Bank engagement marketing initiatives throughout the customer lifecycle.
- Contribute to the engagement strategy using omni-channel approaches that span branch and banker interactions, digital channels, email, and owned or paid media.
- Partner with Digital, Marketing, Product, and Sales teams with a focus on segment-specific needs.
- Develop a test-and-learn agenda by coordinating with cross-functional teams.
- Recommend solutions and testing plans to improve customer experience by addressing pain points and roadblocks for the Starter and Lower Mass segments.
- Collaborate with Analytics to build a robust performance scorecard for ongoing evaluation and optimization of program objectives and results.
- Work closely with the Digital and Analytics Centers of Excellence across opportunity identification to implementation.
Requirements
- 4-year degree in Marketing, Advertising, Communications, Digital/Technology or Business Management.
- 4+ years of marketing experience with a proven track record in direct-to-consumer or digital marketing strategy, innovation, and customer experience.
- Knowledge across all communication channels including web, email, SMS, push notifications, in-app messaging, and paid/display media.
- Financial services industry experience and experience in the Mass customer segment is a plus.
- Demonstrates strong partnerships, collaborative leadership, and is recognized as a team player.
- Proven ability to take initiative, influence others, and achieve results.
- Comfort working in a highly matrixed organization.
- Strong analytical, problem solving, and planning skills.
- Ability to manage multiple projects simultaneously within tight deadlines.
- Comfort with continuously changing priorities.
- Excellent written and verbal presentation skills.
- Highly proficient in Microsoft Excel and Power Point.
Technologies
- Microsoft Excel
- Power Point
Benefits
- comprehensive health care coverage
- on-site health and wellness centers
- retirement savings plan
- backup childcare
- tuition reimbursement
- mental health support
- financial coaching
About Us
Chase is a leading financial services firm focused on helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of products. The mission is to create engaged, lifelong relationships and place customers at the heart of everything we do. The organization also supports small businesses, nonprofits, and cities by delivering tailored financial solutions.
We offer a competitive total rewards package that includes base salary aligned with the role, experience, skill set, and location. In eligible roles, compensation may include commission-based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity, recognizing individual achievements and contributions. A range of benefits and programs is provided to meet employee needs, subject to eligibility.
About the Team
Our Consumer & Community Banking division serves Chase customers with a broad suite of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. We lead in credit card sales and deposit growth and offer widely used digital solutions, while maintaining top customer satisfaction in the sector.
We support customers in managing their money with checking, savings, and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of a substantial portion of U.S. households.
