Marketing Associate, Customer Engagement Campaign Management

Join JPMorgan Chase's Customer Engagement Campaign Marketing team in Columbus in a process-learning capacity focused on onboarding and engagement campaigns to boost retention and financial health.

Responsibilities

• Coordinate monthly product launches and change management by gathering inputs, aligning timelines, and scheduling stakeholder check-ins to advance work through established workflows.
• Execute campaign operations tasks across digital and direct mail channels, following documented processes, systems, and controls.
• Maintain marketing repositories with creative specs, in-market tactic inventories, briefs, approvals, and status trackers so teams can locate current, approved materials quickly.
• Oversee content updates and annual recertification of in-market tactics and materials, including tracking due dates, routing for review, and documenting outcomes.
• Collaborate with internal partners such as brand and product teams, incorporating feedback from review cycles (including applicable legal and regulatory reviewers) to ensure materials meet requirements and are production-ready.
• Handle multiple tasks under tight deadlines in a fast paced environment by prioritizing work, flagging risks early, and providing clear status updates.
• Document learnings and identify process gaps to support continuous improvement and drive speed-to-market while reducing rework.

Requirements

• Minimum of 2 years in marketing campaign execution, campaign operations, or process coordination, with demonstrated ability to multitask and prioritize in a fast-moving environment.
• Strong organizational skills and attention to detail, including maintaining trackers and repositories and following repeatable processes and controls.
• High energy and a solutions-oriented mindset with the ability to work under pressure and meet tight deadlines.
• Excellent relationship-building and communication skills to collaborate across partners and incorporate feedback.
• Team player who contributes to an inclusive, collaborative culture and adapts to changing priorities.
• Proficiency in Microsoft Excel and Microsoft PowerPoint for trackers, status reporting, and documentation.
• Bachelor's degree (four-year college degree) required.

Technologies

• Microsoft Excel
• Microsoft PowerPoint

Benefits

• Base salary determined by role, experience, skill set, and location.
• Commission-based pay and discretionary incentive compensation, paid in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.