Regional Digital Marketing Manager

Drive digital demand and revenue across the Highgate Hawaii regional portfolio by improving ecommerce, website performance, and digital strategy.

Responsibilities

• Support monitoring of day-to-day health, accuracy, and performance of property websites, booking engines, and public-facing digital platforms
• Support regular updates to website content assets to reflect business objectives, seasonality, promotions, and key property selling points while maintaining site health and digital strategy
• Coordinate with CMS and web development vendors to implement site updates, fixes, and enhancements
• Help identify new opportunities for digital revenue drivers and optimization opportunities that improve the customer journey
• Support SEO/GEO strategy and execution across property websites and digital content
• Assist with auditing paid digital advertising campaigns across search, display, and social channels
• Liaise with partner agencies to support tracking deliverables and channel performance
• Review channel performance reporting and data analytics; provide actionable insights to Regional Marketing Managers
• Support segmentation and performance tracking for email/CRM programs
• Support e-marketing campaign performance and data analysis across property channels; report actionable insights to Regional Marketing Managers
• Support monthly stakeholder reporting and assist in monitoring effective benchmarks for KPIs/ROIs across ecommerce and digital channels
• Monitor trends in ecommerce, digital, and emerging channels; share relevant insights with the marketing team

Requirements

• Minimum 3 to 4 years of experience in Ecommerce and Digital Marketing (hospitality industry preferred)
• Demonstrated experience managing front- and back-end website content, SEO/GEO, SEM, paid media, and email/CRM programs, including ROI/KPI metrics
• Proficient in Microsoft Office, GA4, and the E-commerce suite; working knowledge of CMS platforms and hospitality booking engines is a plus
• Working knowledge of SEO/GEO strategy, SEM tools, paid media platforms, and email/CRM systems
• Strong analytical skills with the ability to convert performance data into clear, actionable recommendations
• Proven ability to develop and maintain relationships across stakeholder groups (GMs, Sales and Revenue Leaders, Regional Team, Agency Partners)
• Strong project management and organizational skills, with the ability to manage multiple property channels simultaneously
• Knowledge of full-funnel digital marketing and channel disciplines
• Ability to work efficiently, effectively, and calmly in a high-pressure, high-stress environment

Technologies

• Microsoft Office
• GA4
• E-commerce suite
• CMS platforms
• Hospitality booking engines
• SEO/GEO
• SEM
• Paid media platforms
• Email/CRM systems
• Paid digital advertising campaigns
• Search, display, social channels

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• 8 paid holidays per year (for Employees Based in Washington)
• Up to 20 days of paid vacation per year (for Employees Based in Washington)
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next (for Employees Based in Washington)
• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year (for Employees Based in Colorado)
• Up to 20 days of paid vacation per year (for Employees Based in Colorado)
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked (for Employees Based in Colorado)
• 8 paid holidays per year (for Employees Based in California)
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate (for Employees Based in California)
• Paid Sick Time accrues at 1 hour for every 30 hours worked; unused time is carried over from one anniversary year to the next up to a maximum of 80 hours (for Employees Based in California)

General Requirements

• Maintain a warm and friendly demeanor at all times
• Effectively communicate verbally and in writing with all level of employees and guests in an attentive, friendly, courteous, and service-oriented manner
• Listen to, understand, and clarify concerns raised by employees and guests
• Multitask and prioritize departmental functions to meet deadlines
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
• Attend required meetings and trainings
• Maintain regular attendance in compliance with Highgate Hotel standards, as required by scheduling
• Maintain high standards of personal appearance and grooming, including attire that meets dress code requirements with a nametag
• Comply with Highgate Hotel standards and regulations to encourage safe and efficient hotel operations
• Maximize efforts toward productivity; identify problem areas and assist in implementing solutions
• Handle problems by anticipating, preventing, identifying, and solving programs as necessary
• Cross-train in related areas
• Maintain confidentiality of information
• Show initiative, including anticipating guest or operational needs
• Perform other duties as requested by management

Physical Requirements

• Flexible and long hours sometimes required
• Computer/desk work for extended periods
• Light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects

Location: Honolulu, HI (onsite)

Experience: Minimum 3 years

Posting date: 9/18/2026 (open for at least 75 days)