Principal Associate, Social Operations & Enablement at Information Technology Senior Management Forum, based in McLean, VA (onsite).

Act as the primary administrator for social media management platforms, accounts, and related tools; oversee daily operations and ensure internal teams have the necessary access and training.
Develop and uphold a governance framework for social media, covering best practices, brand standards, and crisis management across all active platforms.
Protect the brand by enforcing security protocols and data privacy compliance across all social channels.
Lead strategic initiatives to optimize the social landscape through technology, AI, and automation solutions.
Serve as an internal consultant, providing dedicated support and strategic guidance to the performance marketing, media, and advertising teams for paid social initiatives.
Collaborate with strategists, engagement, and insights teams to enable campaign execution, community management, reporting, and analytics.
Build and maintain strong relationships with external vendors and agencies responsible for social media management, tools, and services.
Foster a positive, collaborative team environment by partnering with internal business stakeholders to understand needs and tailor solutions.

Bachelor's degree or military experience
Minimum three years of social media marketing experience, with proficiency in Meta Business Suite, Business Managers, and Sprinklr
At least two years of relationship management experience in digital agencies or as a contractor
At least two years of social media paid marketing and reporting experience

Strong curiosity and a continual desire to learn
Flexible and comfortable with change, embracing new challenges
Offers perspective while actively seeking missing pieces and listening to others
Generates big ideas grounded in evidence, persistence, and patience
Skilled storyteller who simplifies complexity and motivates action
Positive and approachable demeanor with a sense of humor
Demonstrates care for the work, teammates, and customers

4+ years of social or digital marketing experience
4+ years managing complex processes across multiple stakeholder groups and implementing process improvements
4+ years of experience in social media or marketing operations
4+ years of experience in financial services or other highly regulated industries

Principal Associate, Social Operations & Enablement

Job Description