Marketing & Audience Engagement Associate

Hudson Hall is seeking an In Person, full-time Marketing & Audience Engagement Associate to help bring events to life across marketing, ticketing, and guest-facing communications. In this onsite role in Hudson, NY, you will support campaigns across digital and print touchpoints, serve as a primary contact for patrons before, during, and after events, and help keep audience experiences welcoming, accessible, and well-coordinated.

What you’ll do

• Build and update event pages on the Hudson Hall website
• Draft, schedule, and deploy email campaigns
• Prepare patron communications, including pre-event emails
• Publish and schedule approved social media content
• Maintain community calendars and event listings
• Adapt marketing assets across print and digital platforms using Canva, Adobe Suite/Adobe Creative Suite, and AI tools
• Coordinate print production (playbills and posters) with outside vendors
• Organize photography, video, and marketing assets
• Assist with campaign reporting and audience analytics
• Manage Hudson Hall’s ticketing system and PatronManager database
• Build events in the ticketing system, including seating maps, ticket allocations, discount codes, and ticket offers
• Respond to patron inquiries by phone and email
• Process exchanges, refunds, and accessibility requests
• Maintain patron and membership records
• Generate audience reports and mailing lists for marketing and development
• Support front-of-house operations during performances and events, including check-in and box office operations
• Coordinate VIP seating and special guest logistics
• Support the administration and growth of the membership program, including fulfilling member benefits and assisting with renewals
• Identify opportunities to increase engagement and repeat attendance
• Support donor stewardship through exceptional patron service
• Track audience feedback and share insights with staff
• Collaborate with colleagues across Marketing, Development, Production, and Administration to keep ticketing, communications, patron experience, and event logistics aligned

Required skills and background

• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Basic familiarity with graphic design tools
• Ability to manage multiple projects and deadlines
• Customer service and interpersonal skills
• Comfortability learning new software and technology
• Good judgment, initiative, and a collaborative approach to problem-solving
• Interest in the performing arts, visual arts, and cultural institutions

Tools you’ll use

• Canva
• Adobe Suite (Adobe Creative Suite)
• AI tools
• PatronManager
• Salesforce
• Mailchimp

Compensation and benefits

• Salary: $45,000 to $50,000 annually, commensurate with experience
• Generously subsidized medical insurance
• HRA and Flexible Spending Account (FSA) options
• Paid vacation, sick leave, and holidays
• Support for professional development
• Complimentary admission to Hudson Hall programs
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance

Schedule and work location

• Full-time, in person position based in Hudson, New York
• Most work occurs during regular weekday office hours, with evening and weekend hours during performances, festivals, and special events
• Hudson Hall supports a flexible, collaborative work environment, including occasional hybrid work where appropriate and consistent with organizational needs

Application requirements

Please include a cover letter with your application. Cover letters can be provided through this platform or emailed directly to [email protected].