Marketing Specialist, Property Photography and Digital Board Programs

BWH Hotels seeks a Visual Content Marketing Specialist to support the Property Photo Program and the Digital Display Program in a hybrid role in Phoenix.

Responsibilities

• Coordinate hotel photoshoots from scheduling and property preparation through image review, approval, and delivery
• Communicate with hotels and photographers to confirm schedules, requirements, timelines, and property readiness
• Review photography and other visual assets for quality, accuracy, completeness, formatting, and brand compliance
• Upload, organize, schedule, update, and remove approved content across digital asset systems, website, and digital display platforms
• Collaborate with hotels, photographers, designers, vendors, and internal teams to manage projects, deadlines, content requests, and program updates
• Maintain digital display playlists, welcome screens, promotional messages, brand content, and other approved materials
• Confirm digital display content is current, correctly assigned, and displaying as expected
• Provide basic troubleshooting support for digital displays and content-delivery issues
• Document technical problems that require additional support from a vendor technology team and escalate as needed
• Create and update hotel-facing materials, including preparation guides, shot lists, FAQs, instructions, and troubleshooting documents
• Maintain accurate records in Salesforce, digital asset systems, content management platforms, and other approved tools
• Track program activity, including photoshoot status, image delivery, compliance, display participation, content updates, and support issues
• Support testing and implementation of new platforms, tools, features, and process improvements
• Identify opportunities to use AI and automation to improve scheduling, reporting, content organization, image search, compliance tracking, and administrative work
• Use AI-supported tools to improve program operations, without creating, editing, or misrepresenting hotel photography

Requirements

• 1 to 3 years of experience coordinating photography, video, visual content, digital marketing, digital signage, or similar projects
• Experience scheduling projects, working with vendors, managing deadlines, and tracking work through final delivery
• Ability to review photography and visual content for lighting, color, focus, composition, resolution, accuracy, and brand compliance
• Experience uploading and managing content in a digital asset, content management, website, or digital signage platform
• Ability to guide hotel staff through basic troubleshooting and recognize when an issue needs escalation
• Experience maintaining project files, schedules, reports, vendor communications, and support documentation
• Strong organizational, administrative, and project coordination skills
• Strong written and verbal communication skills
• High attention to detail when reviewing content, records, and project information
• Working knowledge of photography, photo editing, video production, and digital content
• Familiarity with digital displays, media players, internet connectivity, and common hardware or software issues
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams
• Experience with Salesforce, Adobe Creative Cloud, digital asset management systems, content management platforms, or digital signage software is preferred
• Ability to manage multiple projects, deadlines, vendors, and support requests at the same time
• Ability to identify problems, coordinate the right resources, and follow through until issues are resolved

Education

• Associate or bachelor’s degree (Photography, Video Production, Multimedia, Visual Communications, Digital Marketing, Mar

Technologies

• Salesforce
• Adobe Creative Cloud
• Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)

Benefits

• Medical/Dental/Vision available day one
• Vacation/Sick accruals start day one
• Paid company holidays and personal holidays
• 401K - company contribution and match (U.S.)
• Registered Retirement Savings Plan (RRSP) – company contribution and match (Canada)
• Employee discounts/hotel discounts
• Free financial and health wellness programs
• Tuition Reimbursement

Location and Travel

• Hybrid role in Phoenix, AZ (onsite Mondays, Wednesdays, Fridays at Headquarters; remote Tuesdays and Thursdays)
• May travel up to 10% of work time
• Headquarters address: 6201 N 24th Parkway, Phoenix, AZ 85016

Job Details

• Position Type: Full Time
• Location(s): Phoenix, Arizona, United States of America
• Job ID: R5158