Marketing & Billing Coordinator, Corporate Clubs

Hybrid role with a focus on keeping marketing operations running smoothly for Corporate Clubs. Planet Fitness supports your growth with learning and development programs, engagement activities, and a generous benefits package. This position follows a hybrid schedule with regular in-person work at our Hampton, NH office (M/T/W in office; TH/F optional work-from-home), and you will play an important role in coordinating marketing systems, billing workflows, and cross-team communication.

What you’ll do

The Marketing & Billing Coordinator, Corporate Clubs supports marketing operations across Planet Fitness’ Corporate Clubs portfolio. You will maintain Corporate Club marketing systems, manage promotional updates, and ensure billing and invoice processing is accurate and timely by coordinating with Accounting and agency partners. You will also help uphold quality control across marketing communications and documentation, while supporting recurring reporting and ongoing process improvements.

• Maintain and update Corporate Club marketing systems, including promotional offers, club information, operating hours, equipment updates, and site alerts.
• Set up promotional codes and develop supporting documentation for Operations partners.
• Monitor and manage the Corporate Club marketing mailbox, triaging requests, responding to routine inquiries, and routing items to the right team members.
• Act as a primary point of contact for Corporate Club Operations marketing inquiries and support timely communication across teams.
• Support promotional campaign execution by keeping marketing information accurate and communicating updates to stakeholders.
• Manage marketing billing activities, including invoices, credits, purchase orders, and requisition processes.
• Coordinate invoice coding, approval workflows, vendor communications, and payment tracking.
• Lead weekly billing reconciliation meetings with Accounting and agency partners to support invoice accuracy and timely processing.
• Partner with Marketing leadership on monthly accrual tracking and financial reporting activities.
• Maintain organized records of marketing expenditures, purchase orders, and vendor documentation.
• Perform quality control on marketing communications such as direct mail, landing pages, agency communications, and other marketing materials to ensure accuracy and brand consistency.
• Track promotional performance metrics, including join activity and demographic reporting during key campaigns.
• Prepare recurring reports and support data collection to aid campaign analysis and decision-making.
• Support administrative operations for the Corporate Clubs Marketing team, including troubleshooting workflow and system-related issues.

What you bring

• Associate’s or Bachelor’s degree in Marketing, Business Administration, Communications, or a related field (preferred).
• 2 to 4 years of experience supporting marketing operations, billing, finance coordination, administrative operations, or related functions.
• Experience managing invoices, purchase orders, vendor coordination, or budget tracking (preferred).
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Experience working with SharePoint, Salesforce, project management platforms, or marketing systems (preferred).
• Strong attention to detail, efficient organization, and an ability to establish priorities and objectives.
• Excellent presentation and communication skills across all levels of the organization.
• Comfort building collaborative relationships with diverse individuals, internally and externally.
• Dedication to continuous learning, curiosity, and consistent growth.
• Comfort working in an extremely fast-paced, ever-changing, deadline-driven environment.
• Cooperative, upbeat, can-do attitude.

Tools you’ll use

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), SharePoint, Salesforce.

Benefits

• Core medical, dental, vision, life and disability
• Supplemental accident, hospital and critical illness coverage options
• Generous time off program (including volunteer time)
• Childcare reimbursement
• Paid parental leave
• Pet care reimbursement
• Tuition reimbursement
• Free Black Card membership
• Learning and development programs
• Engagement activities
• 401(k) Plan with safe harbor employer matching
• Employee stock purchase plan
• Annual corporate bonus incentive program based on company financial and personal performance

Hybrid work schedule

• Hybrid model: M/T/W in office and TH/F optional work-from-home.
• Candidates must reside within commuting distance of the Hampton, NH office.
• Fully remote work is not available for this role.

Important applicant notice: Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. We recommend you do not provide sensitive personal information (SSN, DOB, driver’s license number) as part of the initial application process.