Leasing & Marketing Specialist I

The Leasing & Marketing Specialist role at GMH Associates is an onsite position in Newtown Square, PA, supporting both leasing performance and resident experience. In this position, you will serve as a key point of contact for prospects and help coordinate daily leasing and customer service efforts in partnership with the General Manager and corporate marketing team.

What you’ll do

• Build and maintain professional, service-based relationships with clients, residents, and vendors while anticipating needs.
• Follow all fair housing standards in all areas of the role.
• Handle opening and closing procedures for community spaces, including the clubhouse, fitness center, coffee bar, and community market.
• Lease apartments by responding to internet leads, answering prospect calls, scheduling appointments, running property tours, and promoting community features.
• Manage and maintain incoming leasing applications.
• Collaborate with the General Manager and corporate marketing team to support marketing planning, including brochures, internet advertising, corporate housing, print, and media.
• Conduct market surveys on a regular basis.
• Maintain and track the turn and make-ready process.
• Support leasing and resident activities, including branding efforts for the overall community.
• Assist with resident interactions and foster positive day-to-day engagement.
• Place daily follow-up calls to residents to confirm maintenance issues have been resolved.
• Identify areas of need or concern on the property based on what is observed or learned from residents.
• Monitor and delegate the package tracking system to support safe and timely delivery.
• Maintain retail and community market inventory.
• Complete other duties as assigned by management.

What you bring

• High school diploma required.
• 1-2 years of experience in apartment leasing or hospitality.
• Outgoing, personable approach with strong written and verbal communication skills.
• Active knowledge of online social media and social presence channels.
• Preferred: Experience with Canva and Instagram and/or Facebook.
• Preferred: Experience with Yardi or Entrata.
• Strong organizational and administrative abilities, plus excellent communication and people skills.
• Proficiency with Microsoft Office applications.

Tools and technologies

• Canva
• Instagram
• Facebook
• Yardi
• Entrata
• Microsoft Office

Compensation and benefits

This role offers $25 per hour. Eligibility for benefits includes Health, Vision, and Dental Insurance for you and your dependents, a Prescription Drug Plan, and an Employee Assistance Program.

• Short-Term Disability and Long-Term Disability Insurance
• Group Life Insurance
• 401(k) program with employer contribution
• Generous Paid Vacation, Sick Time, and Holidays
• Paid Parental Leave
• Direct Deposit
• Collegial work environment
• Time off to volunteer
• Employee Referral Program
• Voluntary benefits