Digital Marketing Operations Coordinator

The Digital Marketing Operations Coordinator supports the Disney Entertainment Digital Marketing COE Operations team by helping studio, television, brand, and title marketing groups handle day-to-day operational needs. This onsite role in Glendale, CA focuses on social account operations, CMS access, marketing integrations, and reporting for spending and invoicing.

Key Responsibilities

• Support social platform operations across the broader network by acquiring and setting up social accounts, and managing verification, access, and permissions.
• Collaborate with internal teams and external platform representatives to troubleshoot operational issues and coordinate escalations with Cybersecurity and Anti-Piracy stakeholders.
• Complete quarterly social account login updates and resets for owned and operated accounts, following brand safety and cybersecurity best practices.
• Conduct internal audits of owned channels and networks, including quarterly internal network channel audits, to streamline operational workflows.
• Process CMS permission requests across TWDC while enforcing security and access controls.
• Support third-party tool integrations and ongoing maintenance, including Sprinklr and Crisp, to ensure accounts are connected for reporting and moderation.
• Create and maintain marketing email distribution lists for the Digital Marketing COE.
• Assist with invoicing, payments, and vendor operations by managing invoice submissions and payee payment requests in line with company guidelines, including accurate business unit or LOB coding.
• Track invoice payments and quarterly spending by LOB, providing senior leadership with monthly and quarterly spending reports.
• Work with content leads on invoice submissions, troubleshooting, vendor setup, and Contingent Workforce Management approvals.
• Monitor overall budget and content development spending against the approved annual allocation, flagging concerns or overages to Finance.
• Support new vendor onboarding and investigate payment delays and other payment-related issues.
• Coordinate the request pipeline with the Royalties Processing team and communicate resource needs and timelines to relevant stakeholders.

Required Qualifications

• At least 2 years of professional or internship experience in marketing, operations, social media, or digital marketing.
• Experience working with CRM tools such as Salesforce, Airtable, and Zendesk.
• Strong knowledge of social media platforms including YouTube, Facebook, Twitter, Instagram, and TikTok.
• Proficiency in using YouTube’s CMS.
• Strong analytical and quantitative skills, with the ability to communicate and implement operational processes.
• Excellent organizational and communication skills, with the ability to manage multiple ongoing projects.
• A collaborative, continuous-learning mindset, strong work ethic, and commitment to confidentiality and process improvement, with the ability to thrive amid change and quickly adapt to new technologies and processes.
• Must live within a reasonable commuting distance of the Glendale, CA office and work onsite four days per week.
• AA or BA in digital marketing, marketing, business administration, or a related field.

Location and Compensation

Location: Glendale, CA (onsite)
Compensation: USD 54,800 - 73,400 per year

Technologies

Sprinklr, Crisp, Salesforce, Airtable, Zendesk, YouTube CMS, YouTube, Facebook, Twitter, Instagram, TikTok, CMS, Contingent Workforce Management