The Digital Marketing Operations Coordinator supports the Disney Entertainment Digital Marketing COE Operations team by helping studio, television, brand, and title marketing groups handle day-to-day operational needs. This onsite role in Glendale, CA focuses on social account operations, CMS access, marketing integrations, and reporting for spending and invoicing.
Key Responsibilities
- Support social platform operations across the broader network by acquiring and setting up social accounts, and managing verification, access, and permissions.
- Collaborate with internal teams and external platform representatives to troubleshoot operational issues and coordinate escalations with Cybersecurity and Anti-Piracy stakeholders.
- Complete quarterly social account login updates and resets for owned and operated accounts, following brand safety and cybersecurity best practices.
- Conduct internal audits of owned channels and networks, including quarterly internal network channel audits, to streamline operational workflows.
- Process CMS permission requests across TWDC while enforcing security and access controls.
- Support third-party tool integrations and ongoing maintenance, including Sprinklr and Crisp, to ensure accounts are connected for reporting and moderation.
- Create and maintain marketing email distribution lists for the Digital Marketing COE.
- Assist with invoicing, payments, and vendor operations by managing invoice submissions and payee payment requests in line with company guidelines, including accurate business unit or LOB coding.
- Track invoice payments and quarterly spending by LOB, providing senior leadership with monthly and quarterly spending reports.
- Work with content leads on invoice submissions, troubleshooting, vendor setup, and Contingent Workforce Management approvals.
- Monitor overall budget and content development spending against the approved annual allocation, flagging concerns or overages to Finance.
- Support new vendor onboarding and investigate payment delays and other payment-related issues.
- Coordinate the request pipeline with the Royalties Processing team and communicate resource needs and timelines to relevant stakeholders.
Required Qualifications
- At least 2 years of professional or internship experience in marketing, operations, social media, or digital marketing.
- Experience working with CRM tools such as Salesforce, Airtable, and Zendesk.
- Strong knowledge of social media platforms including YouTube, Facebook, Twitter, Instagram, and TikTok.
- Proficiency in using YouTube’s CMS.
- Strong analytical and quantitative skills, with the ability to communicate and implement operational processes.
- Excellent organizational and communication skills, with the ability to manage multiple ongoing projects.
- A collaborative, continuous-learning mindset, strong work ethic, and commitment to confidentiality and process improvement, with the ability to thrive amid change and quickly adapt to new technologies and processes.
- Must live within a reasonable commuting distance of the Glendale, CA office and work onsite four days per week.
- AA or BA in digital marketing, marketing, business administration, or a related field.
Location and Compensation
Location: Glendale, CA (onsite)
Compensation: USD 54,800 - 73,400 per year
Technologies
Sprinklr, Crisp, Salesforce, Airtable, Zendesk, YouTube CMS, YouTube, Facebook, Twitter, Instagram, TikTok, CMS, Contingent Workforce Management
