Marketing Services Representative

Responsibilities

• Provide high quality customer service to automotive dealer clients within the designated territory by servicing and selling the Epsilon product line to existing accounts to support retention, satisfaction, and loyalty.
• Conduct proactive outreach to assigned dealer clients, offering consultative guidance; review program results and propose enhancements to maximize program effectiveness; identify opportunities for additional products and services.
• Report to the Inside Sales Manager and collaborate with Dealer Marketing Consultants in the territory to align on sales goals and customer satisfaction targets.
• Act in accordance with corporate values and priorities in all communications, decisions, and actions; contribute to sales growth and strong client relationships.
• Aim to meet or exceed sales targets by promoting Epsilon products within the assigned market.
• Build and grow relationships with local OEM field representatives within the territory.
• Participate in resolving customer concerns and managing cancellation turnaround efforts with consistent support for existing clients.
• Identify issues and implement solutions to prevent recurrence of concerns.
• Maintain timely, detailed, and accurate records in Salesforce.com of activities, phone conversations, outcomes, and other pertinent client interactions; complete additional reporting as directed by the Executive Director.
• Assist with the rollout of new sales programs and products by reviewing materials for accuracy and providing feedback for improvement.
• Perform related duties as needed to support corporate objectives; uphold corporate values in communications and decisions.
• Respond to regional and corporate requests for information and follow up to support communication.

Requirements

• 1–2 years of customer service experience
• Proficiency with Salesforce.com
• Ability to manage territory activity to optimize support for assigned key customers
• Exemplary phone etiquette
• Strong relationship-building, problem-solving, and communication skills

Technologies

• Salesforce.com