Marketing & MLS Administrator

Part-time Marketing and MLS Administrator based in West Burlington, IA (onsite), supporting risk management, company tools, social media, recruiting and onboarding, and back-up support for sales managers while delivering customer service.

Responsibilities

• Risk management and compliance support: help managers ensure associates follow forms and procedures, review contracts daily, and flag outstanding or escalated issues.
• Company support and tool adoption: promote use of Ruhl Mortgage, Nelson Brothers Agency, and AHS Home Warranties; encourage agents to utilize tools, services, and activities; assist in improving processes to boost utilization.
• Back-up sales manager support: when managers are unavailable, assist agents by directing inquiries, clarifying policies, and acting as eyes and ears for the office; alert managers and HR to potential problems.
• Marketing tools and data management: stay up-to-date on tools such as the website, database, Toolkit CMA, and DotLoop; help agents download/add/delete information, assist with websites and web fliers, and support flow tools like Facts&Trends, E-Newsletters, XpressDocs, and related reports.
• Office and social events coordination: serve as the point of contact for fundraising events, lead or delegate planning, coordinate office lunches and gatherings, manage RSVPs, collect funds, and arrange catering.
• Recruiting support: assist managers with recruiting efforts and keep recruiting top of mind in communications with existing agents; support onboarding for new and experienced agents.
• Onboarding and orientation: assist with onboarding processes and provide office orientation for new joiners.
• Sales meetings and reporting: attend regular sales meetings and home tours; prepare meeting minutes and update PowerPoint slides with weekly numbers and related information as requested by managers.
• Customer service excellence: cultivate a culture of strong customer service among staff, agents, clients, and the public; promote a positive, respectful work environment.
• Facilities and maintenance coordination: monitor building issues and janitorial services; coordinate with office managers to obtain approval for needed services or repairs.
• Social media management: maintain the Burlington Office's social media accounts by posting event photos, advertising listings and open houses, and keeping pages current.

Requirements

• Knowledge of real estate laws and forms.
• Two years of experience in an office environment; an Associate's Degree is desirable but not required.
• Advanced computer skills with Google Suite or similar; prior marketing experience is a plus.
• Hard-working with a proven track record of success in previous roles.
• Strong communication and mediation abilities.
• Well organized with excellent time-management skills.
• Solid working knowledge of Ruhl's company tools and the ability to train or troubleshoot for agents as needed.

Technologies

• DotLoop
• Toolkit CMA
• Facts & Trends
• E-Newsletters
• XpressDocs
• TR form
• Ruhl&Ruhl database
• MLS
• Google Suite
• Website
• Ruhl Mortgage
• Nelson Brothers Agency
• AHS Home Warranties

Benefits

• Paid time off

Job Type

Part-time

Pay

$16.00 per hour

Work Location

In person — West Burlington, IA

Education

High school or equivalent (Preferred)

Experience

Customer service: 1 year (Required)