Marketing Account Manager

BigPxl is hiring a Marketing Account Manager to lead day-to-day client experience while keeping accounts organized, on track, and moving forward. This hybrid role in Springfield, MO offers a flexible work style, strong client partnership, and the support to help accounts succeed from onboarding through ongoing execution.

What you’ll get

• Flex time and a flexible schedule
• Option to work remotely
• 18 days PTO upon hire
• 6 company-paid holidays
• 401(k) with company match after 1 year
• Health, dental, vision, and life insurance
• Company-funded equipment
• Paid time off and parental leave
• Retirement plan benefits

Responsibilities

• Serve as the primary point of contact via email, meetings, and follow-ups
• Set clear expectations for performance, deliverables, and next steps
• Build relationships beyond a single contact when possible
• Learn each client’s business, goals, audience, and strategy
• Own onboarding follow-up and partner with the Head of Client Success to transition into ongoing execution
• Raise questions, concerns, and opportunities early
• Own project boards in the project management software for assigned clients
• Ensure every deliverable has a clear owner, due date, and accurate status
• Document notes, decisions, approvals, and communication
• Run weekly board reviews so status and risks are visible at a glance
• Translate client needs into clear internal direction and hold teams to timelines
• Partner with the Head of Product & Delivery on feasibility, resourcing, and scope
• Help develop strategies, campaign plans, content calendars, and recommendations
• Write, edit, or review web copy, blogs, emails, social posts, and ad copy
• Research clients, competitors, audiences, and industries
• Support campaign ideation and cross-channel planning
• Build client reports and lead reporting meetings
• Turn data into insights and next steps, not just metrics
• Track budgets, scope, and utilization, and address scope creep
• Escalate larger scope or profitability concerns to protect agency margin
• Monitor client sentiment and contribute to HubSpot health scoring

Requirements

• 3+ years in account management, digital marketing, or a client-facing marketing role
• Experience managing ongoing client relationships
• Strong organization and project management across multiple clients
• Excellent written and verbal communication
• Hands-on experience in content/copywriting, organic social, paid social, or marketing strategy
• Strong judgment on risks, opportunities, and next steps
• Digital marketing agency experience
• Bachelor’s degree in Marketing, Communications, Business, or related field
• Strong content writing and editing skills
• Experience building strategies or campaign plans
• Familiarity with paid search, SEO, email, websites, and marketing automation
• Experience with HubSpot and Monday.com (or similar)

Decision authority

• You Own: Day-to-day client communication
• You Own: Task management in the project management software
• You Own: Internal coordination and prioritization
• You Own: Routine recommendations within approved strategy and scope
• You Don’t Own: Final agency-level or major strategy decisions
• You Don’t Own: Final scope changes or pricing
• You Don’t Own: Billing or contracts
• You Don’t Own: Overall Client Success strategy

How success is measured

• 95%+ client retention, excluding budget-related churn
• 95%+ on-time delivery rate
• 24-hour client response time during business hours

Job type: Full-time
Pay: From $40,000.00 per year
Location: Hybrid remote in Springfield, MO 65804
Technologies: HubSpot, Monday.com, HubSpot health scoring