Community Liaison Marketing & Business Development Medical Group

The Community Liaison role in Spring, TX focuses on inbound and outbound communications and local market growth for HarmonyCares on site.

Responsibilities

• Conduct market and competitive landscape analysis to differentiate HarmonyCares services for external referral partners.
• Educate the community about our mission to provide high quality personalized home healthcare for those who need it most.
• Meet or exceed defined in-person and virtual meeting targets with key decision makers.
• Develop a thorough understanding of eligibility and enrollment processes.
• Educate on, and facilitate as requested, benefit enrollment and related processes.
• Track regional performance in the CRM, demonstrating progress toward budgeted targets.
• Schedule face-to-face or phone discussions with patients and their caregivers or legal representatives to discuss program eligibility.
• Inform patients about alignment with an accountable care organization or CMS alternative payment model; if they opt in, collect the Voluntary Alignment Form from the patient or their legal representative.
• Answer inbound inquiries from patients, families, and facility staff about the company’s market operations.
• Promptly triage care needs, scheduling, and billing concerns to the appropriate department.
• Oversee outreach calls and meetings with external sources, documenting activity.
• Adhere to company policies, marketing plans, and applicable laws when engaging with referral sources and patients.
• Ensure HIPAA privacy and security compliance and adherence to company standards.
• Maintain ongoing communication with sales leadership and local leadership and support staff.
• Perform other duties as assigned.

Requirements

• Bachelor’s Degree or 4+ years of B2B sales experience.
• 2+ years of healthcare-related industry sales or marketing experience.
• Valid driver’s license and a clean driving record.
• Strong organizational, problem-solving skills and the ability to represent service capabilities to targeted referral sources.
• Knowledge of sales techniques and territory management.
• Excellent interpersonal communication, presentation, and customer service abilities.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.
• Ability to travel within the assigned territory and attend sales meetings as required.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks.
• Strong organizational skills and self-motivation to perform with limited oversight after orientation and training.

Technologies

• Microsoft Office
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

Benefits

• Health, dental, vision, disability and life insurance, and more
• 401(k) retirement plan with company match
• Tuition, professional license and certification reimbursement
• Paid time off, holidays and volunteer time
• Paid orientation and training
• Great Place to Work Certification
• Established in 11 states
• Largest home-based primary care practice in the US for over 28 years

Notice

HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice does not conduct business in OH. HarmonyCares Hospice conducts business in MI, VA, WI, TX, IN, IL.