Software Engineer II - Marketing Technology

Software Engineer II in TechOps drives application stability, proactive operational readiness, and AI driven incident management across Home Depot's core marketing and IT ecosystems.

Responsibilities

• Intelligent Automation & AI Ops: design, build, and implement AI powered solutions and ML models to boost proactive anomaly detection, automate root cause analysis, and enable self healing issue resolution.
• Centralized Support & Incident Triage: own the primary L1/L2/L3 intake to triage, troubleshoot, and remediate advanced tickets, reducing MTTR and shielding stakeholders from complex platform errors.
• Application Health & Defensive QA: partner with core engineering to create health validation pipelines and monitor active data flows to isolate data mapping anomalies before downstream impact.
• Launch Readiness & Technical Documentation: act as the onboarding partner for new IT capabilities, producing essential documentation including system diagrams, data dictionaries, job schedules, and API mappings to ensure day one supportability.
• Technical Product Training & Onboarding: develop and deliver technical product training on tool mechanics to onboard new teams, covering UI navigation, deep configuration rules, and platform capabilities.
• Lifecycle Optimization & Support Telemetry: conduct blameless post mortems and convert support telemetry into actionable engineering backlogs to drive platform improvements and track product level SLOs.
• Automation & Scripting: write custom code, scripts, and automated ticketing paths to streamline workflows, enhance event monitoring, and manage cross platform routing between IT and business teams.
• Advanced Platform Operation: operate, configure, and tune complex in house tools, data products, and off the shelf solutions where self service capabilities are not available.
• Professional Growth & Problem Solving: actively pursue growth through formal and informal development channels and learn from both successes and failures when tackling new problems.
• Collaborative Execution: work with teammates in agile processes, help create new and better ways for the team to succeed, engage openly with diverse groups, and build partnerships to meet shared objectives.

Technologies

• Java
• Python
• Bash
• SQL
• NoSQL
• Git
• Splunk
• Datadog
• New Relic
• Dynatrace
• Jira Service Management
• ServiceNow

Direct Manager / Direct Reports

• Typically reports to Software Engineer Manager or Sr. Manager
• 0 Direct Reports

Travel Requirements

• No travel required

Physical Requirements

• Most time spent seated in a comfortable position; occasional light movement may be needed

Working Conditions

• Located in a comfortable indoor environment; adverse conditions are infrequent and not objectionable

Minimum Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

Preferred Qualifications

• 1-3 years of relevant work experience in DevOps, SRE, TechOps, or Production Support Engineering
• Experience with object oriented languages (preferably Java) and scripting for automation/AI (preferably Python or Bash)
• Experience with debugging, root cause analysis, and log analysis techniques
• Experience with cloud infrastructure and CI/CD pipelines
• Experience writing complex SQL queries and working with Relational or NoSQL databases
• Experience with monitoring, logging, and observability tools (Splunk, Datadog, New Relic, Dynatrace)
• Exposure to AI/ML driven automation or intelligent anomaly detection (AIOps)
• Exposure to data engineering concepts, data pipelines, and debugging data mapping architectures
• Exposure to enterprise ticketing platforms (Jira Service Management, ServiceNow) and automated ticket routing or API integration
• Exposure to creating technical documentation, infrastructure diagrams, data dictionaries, or delivering end user training
• Exposure to security frameworks for user authorization, authentication, and access protocols
• Exposure to functional, integration, and destructive resilience testing
• Experience with Git or other source control systems

Minimum Education

• Bachelor's degree

Preferred Education

• No additional education

Minimum Years of Work Experience

• 2 years

Preferred Years of Work Experience

• No additional years of experience

Minimum Leadership Experience

• None

Preferred Leadership Experience

• None

Certifications

• None

Competencies

• Global Perspective
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Situational Adaptability
• Communicates Effectively
• Drives Results
• Interpersonal Savvy