ITSM Marketing Jobs

1 job found

21d ago

Software Engineer II - Marketing Technology

Home Depot / THD Atlanta, GA 🇺🇸 Remote

Atlanta, GA

21d ago

Full time Marketing AI Enablement Ai Ops

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Job Description

Software Engineer II in TechOps drives application stability, proactive operational readiness, and AI driven incident management across Home Depot's core marketing and IT ecosystems.

Responsibilities

Intelligent Automation & AI Ops: design, build, and implement AI powered solutions and ML models to boost proactive anomaly detection, automate root cause analysis, and enable self healing issue resolution.
Centralized Support & Incident Triage: own the primary L1/L2/L3 intake to triage, troubleshoot, and remediate advanced tickets, reducing MTTR and shielding stakeholders from complex platform errors.
Application Health & Defensive QA: partner with core engineering to create health validation pipelines and monitor active data flows to isolate data mapping anomalies before downstream impact.
Launch Readiness & Technical Documentation: act as the onboarding partner for new IT capabilities, producing essential documentation including system diagrams, data dictionaries, job schedules, and API mappings to ensure day one supportability.
Technical Product Training & Onboarding: develop and deliver technical product training on tool mechanics to onboard new teams, covering UI navigation, deep configuration rules, and platform capabilities.
Lifecycle Optimization & Support Telemetry: conduct blameless post mortems and convert support telemetry into actionable engineering backlogs to drive platform improvements and track product level SLOs.
Automation & Scripting: write custom code, scripts, and automated ticketing paths to streamline workflows, enhance event monitoring, and manage cross platform routing between IT and business teams.
Advanced Platform Operation: operate, configure, and tune complex in house tools, data products, and off the shelf solutions where self service capabilities are not available.
Professional Growth & Problem Solving: actively pursue growth through formal and informal development channels and learn from both successes and failures when tackling new problems.
Collaborative Execution: work with teammates in agile processes, help create new and better ways for the team to succeed, engage openly with diverse groups, and build partnerships to meet shared objectives.

Technologies

Java
Python
Bash
SQL
NoSQL
Git
Splunk
Datadog
New Relic
Dynatrace
Jira Service Management
ServiceNow

Direct Manager / Direct Reports

Typically reports to Software Engineer Manager or Sr. Manager
0 Direct Reports

Travel Requirements

No travel required

Physical Requirements

Most time spent seated in a comfortable position; occasional light movement may be needed

Working Conditions

Located in a comfortable indoor environment; adverse conditions are infrequent and not objectionable

Minimum Qualifications

Must be eighteen years of age or older
Must be legally permitted to work in the United States

Preferred Qualifications

1-3 years of relevant work experience in DevOps, SRE, TechOps, or Production Support Engineering
Experience with object oriented languages (preferably Java) and scripting for automation/AI (preferably Python or Bash)
Experience with debugging, root cause analysis, and log analysis techniques
Experience with cloud infrastructure and CI/CD pipelines
Experience writing complex SQL queries and working with Relational or NoSQL databases
Experience with monitoring, logging, and observability tools (Splunk, Datadog, New Relic, Dynatrace)
Exposure to AI/ML driven automation or intelligent anomaly detection (AIOps)
Exposure to data engineering concepts, data pipelines, and debugging data mapping architectures
Exposure to enterprise ticketing platforms (Jira Service Management, ServiceNow) and automated ticket routing or API integration
Exposure to creating technical documentation, infrastructure diagrams, data dictionaries, or delivering end user training
Exposure to security frameworks for user authorization, authentication, and access protocols
Exposure to functional, integration, and destructive resilience testing
Experience with Git or other source control systems

Minimum Education

Bachelor's degree

Preferred Education

No additional education

Minimum Years of Work Experience

2 years

Preferred Years of Work Experience

No additional years of experience

Minimum Leadership Experience

None

Preferred Leadership Experience

None

Certifications

None

Competencies

Global Perspective
Manages Ambiguity
Nimble Learning
Self-Development
Collaborates
Cultivates Innovation
Situational Adaptability
Communicates Effectively
Drives Results
Interpersonal Savvy

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