Marketing Specialist

FIRST SERVICE CREDIT UNION offers an onsite marketing role in Houston, TX where you support campaigns that strengthen member relationships and community visibility. You will help champion the workplace culture through day-to-day collaboration, bringing clarity to internal clients, executing projects across channels, and ensuring marketing communications are accurate, timely, and aligned with brand guidelines.

What you’ll do

• Serve as a champion for First Service’s workplace culture and act as a point of contact for internal clients.
• Assist the Senior Marketing Specialist with managing marketing projects for the credit union and its subsidiaries.
• Meet with internal clients to understand project goals, follow the established timeline, manage the project from start to finish, review final deliverables for accuracy and brand compliance, and measure results against the original goals.
• Support promotions and the execution of company events, including financial education workshops, community and corporate events, grand openings, You First Foundation events (annual scholarship and ceremony, raffle, and golf tournament), and the annual member meeting.
• Help manage marketing deliverables for existing and new Select Employee Groups to build and strengthen relationships.
• Work with branch managers to identify and execute strategies to succeed inside and outside their branch.
• Collaborate with the Graphic Designer and Content Marketing Specialist to produce images, social content, and video as needed.
• Support data validation for marketing efforts such as email campaigns, direct mail marketing, and member communication.
• Assist with vendor quotes and sample proofs (for example, direct mail, promotional products, and brochures) alongside the Senior Marketing Specialist.
• Help maintain effective internal communications to keep employees informed of marketing campaigns and objectives in a timely manner.
• Support updates to department intranet content to ensure information stays accurate and current.
• Perform other job related duties as assigned.

Requirements

• 1 to 2 years of experience in marketing or advertising, preferably in the financial services industry.
• Bachelor’s degree in Marketing, Communications, Journalism, or equivalent professional-level work experience.
• Work involves significant personal contact inside and/or outside the organization for first-level conflict resolution, relationship building, and soliciting cooperation.
• Requires confidentiality and discretion, including diplomacy and tact in communication.
• Strong written and verbal communication skills.
• Ability to build strong relationships both inside and outside the credit union.
• High problem-solving ability, curiosity, self-motivation, and adaptability.
• Creativity and innovation for finding new and more efficient ways of doing things.
• Excellent time management with the ability to schedule work activities so deadlines and goals are met in a timely and organized manner.
• Exceptional attention to detail.
• Strong work ethics and the ability to work with a fast-paced team.
• Proficiency in Microsoft Office Suite.
• Must be passionate about personal growth and learning.

How success is measured

• Meet or exceed planned market share, assets, loans, and other business plan product or service objectives.
• Complete assigned projects according to credit union policy and procedures and any state and federal rules and regulations, keeping management informed of any problematic areas.
• Ensure marketing initiatives and communications (brochures, website, signs, billboards) are accurate, timely, and within budget guidelines.
• Reinforce company culture by providing accurate service and support to members and associates.
• Analyze large amounts of information and distill key points.

Tools you’ll use

• Microsoft Office Suite
• Adobe Creative Cloud

Physical requirements

• Position self to move about the work area
• Reach, grab, sort
• Communicate in person and via telephone or video chat
• Identify and recognize small font communication
• Ability to transport a minimum of 40 pounds