Marketing Manager

Lead the casino’s guest-focused marketing program across promotions, events, Players Club, and digital and social campaigns in Dayton.

• Plan and execute promotions, events, and other marketing activities
• Manage on-property Marketing Coordinators and oversee promotions and events end to end
• Coordinate marketing plans with multiple departments on ideas and implementation
• Direct advertising and social media efforts
• Manage Players Club programs, including player tiering and player card support
• Sign up and issue guests’ Players Cards
• Add Free Play to Players Cards as needed
• Maintain internal printed and digital collateral, including event materials
• Select and purchase gifts provided during events
• Analyze marketing trends and implement necessary changes
• Support marketing budgets and business plans for assigned properties
• Maintain rules and documentation for events, including completing and posting required rules and log sheets
• Coordinate casino marketing efforts with other departments to ensure proper alignment
• Resolve customer complaints/issues professionally and in a friendly manner
• Manage inventory and implement control for Players’ Club merchandise and promotional materials
• Assist with employee loyalty benefit program management
• Plan coordination and execution of Players’ Club promotions
• Attend regional meetings to ensure promotions align with Truckee Gaming expectations and standards
• Adhere to Nevada and in-house policies, including Nevada State Gaming Control requirements
• Travel between three locations in Dayton
• Program multiple systems
• Supervise promotion coordinators and/or other marketing team members

Requirements

• High school diploma or its equivalent
• Previous managerial/leadership experience (casino environment experience preferred)
• Previous cashier experience in a casino environment or casino promotions/Players Club experience (preferred)
• Knowledge of concepts, practices, and procedures in the field
• Excellent communication and computer skills, including Microsoft Office Products
• Basic graphic design software familiarity (preferred)
• Ability to meet firm deadlines with quick turnaround times and keep key stakeholders updated on project status
• Excellent customer service and recovery skills
• Minimum age: 21 years
• Ability to write clearly and informatively
• Strong organizational abilities, including ability to handle cash, calculate accurately, analyze, and account for cash and coin
• Ability to work effectively and cordially with coworkers and management, including resolving disputes and customer issues
• Ability to multitask and work in a high-pressure, fast-paced environment
• Maintain a high standard of professionalism on and off duty
• Must be able to communicate effectively in English
• Excellent oral and written communication; strong customer relations and communication skills
• Be knowledgeable of, and able to explain and promote, all Casino and Marketing events
• Ability to always maintain effective professionalism while on the job

Technologies

• Microsoft Office Products

Work Environment and ADA Requirements

• Sit, walk, and/or stand for long periods of time
• Move about the casino and operational areas freely, without restriction
• Speak clearly on a microphone based on business needs
• Converse over the telephone in a clear and efficient manner
• Lift and carry a minimum of 20 pounds
• Stooping, bending, crawling, and reaching
• Manual dexterity required to write and operate a computer
• Listen and respond to visual and aural cues
• When on the casino floor, tolerate secondhand smoke, high noise levels, bright lights, and dust

Required Work Cards / Licenses / Certificates

• Nevada Gaming Registration
• Alcohol Awareness Card (preferred but not required)

Location: Dayton, NV (onsite) • Salary: USD 45,000 - 50,000 per year