Marketing Creative Director

Hotel Jackson is seeking a Creative Director to lead day-to-day on-property creative execution and safeguard the Hotel Jackson brand across guest-facing touchpoints.

Responsibilities

• Protect Hotel Jackson’s brand identity across all guest-facing areas including the hotel, spa, restaurants, events, and collateral.
• Run regular property walk-throughs to confirm materials are current, accurate, well-presented, and aligned with brand standards.
• Maintain organized, up-to-date libraries of logos, photography, templates, menus, brand guidelines, and production files for internal teams and creative partners.
• Own creation, updates, and production of on-property guest-facing materials including menus, in-room items, spa collateral, signage, wayfinding, promotions, invitations, event materials, and more.
• Manage creative projects from request through final production or installation: build briefs, manage proofs, coordinate revisions and approvals, and hold production schedules to deadlines.
• Coordinate menu changes, seasonal refreshes, and promotional materials with Food & Beverage and Spa leadership to keep updates ready for operations.
• Oversee and manage creative partners (printers, designers, photographers, videographers, freelancers, sign vendors, and others): brief clearly, review against Hotel Jackson standards, and ensure quality and timing.
• Oversee production for printed and physical materials from file preparation through delivery and installation, ensuring work is on-spec and delivered on time.
• Act as the primary marketing contact for operational departments including F&B, Spa, Front Office, Events, and Sales, translating needs into polished, on-brand deliverables and managing daily creative requests.
• Support campaigns and initiatives set by the Director of Marketing by handling on-property production and implementation.

Requirements

• Experience in creative direction, brand management, graphic design, hospitality marketing, luxury or lifestyle branding, or a related field.
• Strong visual judgment, with the ability to evaluate typography, layout, photography, and brand systems and recognize when something is off.
• Excellent project management, organization, and attention to detail, including the ability to manage multiple concurrent deadlines.
• Experience managing freelancers, vendors, and print production processes.
• Proficiency with Adobe Creative Suite, Canva, or comparable tools, including independent file preparation for production.
• Strong proofreading skills to catch errors before print.
• Luxury hospitality, restaurant, spa, travel, or lifestyle brand experience strongly preferred.
• Excellent written and verbal communication skills, including the ability to brief partners clearly and collaborate with operational departments.

Technologies

• Adobe Creative Suite
• Canva

Benefits

• $70,000–$80,000 annually, commensurate with experience
• Medical benefits with employer contribution
• 401(k) with company match
• PTO + floating holiday comp days
• Subsidized employee housing (based on availability)
• Ski pass + select local perks
• Employee discounts at the restaurant/bar and retail outlets
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance
• Employee discount

How to Apply

• Include responses to the following with your application, as submissions without them will not be considered.
• Describe your background in creative direction, brand management, or hospitality marketing, including the type of brand, your scope of responsibility, and what you were most accountable for producing.
• Share a time you caught or corrected a brand inconsistency on property or in production. Include what you found, what you did, and what systems you put in place to prevent recurrence.
• Explain how you manage a high-volume period when multiple departments need creative deliverables at once, including your request-to-delivery process.
• Describe a vendor or freelancer relationship you managed, including how you briefed them, held them accountable, and ensured the final product met your standard.
• State why this role and why now, including what draws you here beyond the location.