Director of Client Services (Marketing & Advertising)

Yuit Communications, an advertising and marketing agency based in Anchorage, Alaska, offers a hybrid work model and a pathway to lead client services at scale. The Director of Client Services guides a team of Account Managers, Account Coordinators, and Project Managers, driving revenue growth within existing client relationships while uncovering new opportunities. The role provides a competitive annual salary in the range of USD 100,000 to 120,000 and the chance to shape client strategy alongside the President and senior leaders.

Benefits

• Health Insurance
• Paid Time Off (3 Weeks)
• 401(k) matching
• Health Savings Account (HSA)

Location

Anchorage, AK, In-Person / Hybrid

Responsibilities

• Manage and deepen connections with the agency's key client accounts
• Provide proactive strategic guidance and consistently excellent service
• Serve as a senior escalation point for complex client issues and strategic discussions
• Participate in high level client meetings and presentations when required
• Maintain visibility across major client initiatives to ensure alignment with agency standards
• Identify opportunities to expand services within existing client relationships
• Collaborate with Account Managers to develop strategic growth plans for client accounts
• Monitor account health to support long term client retention and satisfaction
• Support proposal development, new initiatives, and scope expansion opportunities
• Contribute to business development efforts and agency growth initiatives
• Lead and mentor the client services team including Account Managers, Account Coordinators, and Project Managers
• Set clear expectations, processes, and performance standards for the team
• Help team members build strong client management and strategic thinking skills
• Ensure organized communication and accountability across projects
• Foster a collaborative and positive team culture
• Coordinate with creative, media, strategy, and production teams to maintain cross department alignment
• Clearly communicate client expectations internally and reflect them in project plans
• Help eliminate operational bottlenecks affecting project delivery
• Support efficient workflows between account services, project management, and internal teams
• Refine agency processes related to client communication, project planning, and service delivery
• Improve systems that support effective project management and client reporting
• Maintain visibility across major agency initiatives and timelines
• Assist leadership in strengthening the agency's operational structure
• Partner with the President on strategy, growth planning, and operational improvements
• Contribute to long term initiatives that strengthen the agency's market position
• Support expansion into new markets and industries
• Identify opportunities to enhance service offerings and client value

Requirements

• Bachelor’s degree in Marketing, Communications, Business, Advertising, or a related field
• 6+ years of experience in account management, client services, or agency leadership
• Prior experience managing client facing teams within an advertising, marketing, or creative agency is preferred
• Strong leadership and team development skills
• Excellent communication, presentation, and relationship-building abilities
• Strategic thinker with the ability to identify growth opportunities within client accounts
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Experience working across creative, digital, advertising, and production teams
• Ability to navigate complex client relationships with professionalism and confidence

How to Apply

• To apply, please email your resume and cover letter to [email protected] with the subject line “Director of Client Services – [Your Name]”
• Applications submitted without a cover letter will not be considered

Work Environment

This is a full-time position based in Anchorage, Alaska.

Schedule

Monday to Friday, standard 8-hour workday

Equal Opportunity Employer

Yuit Communications is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, religion, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, veteran status, disability status, or any other status protected under federal, state, or local law.

Compensation

Pay: USD 100,000 to 120,000 per year