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Job Description

The BDC and Marketing Specialist role at Royal Automotives LLC focuses on advancing dealership marketing efforts, generating qualified test-drive appointments, and coordinating customer engagement across calls, social media, and follow-up activities to drive sales.

Responsibilities

  • Carry out proactive outreach to prospective customers with a daily minimum of 75 touches through calls, texts, and emails.
  • Maintain the CRM (Dealr.Cloud) to manage profiles, capture notes, and pursue leads with up to seven follow-up attempts.
  • Respond to new online inquiries within five minutes, verify vehicle availability, and present suitable alternatives when needed.
  • Schedule test drives and reconnect with no-shows to arrange a new appointment.
  • Identify long-distance shoppers and coordinate with the Sales Manager to provide personalized walk-around video content.
  • Create and publish at least two high-quality CTA social media pieces daily, handling filming and editing.
  • Maintain daily posts on English and Spanish Facebook and Instagram pages, and share content to at least five relevant groups to broaden reach.
  • Monitor social inquiries and instant messages, responding promptly to engagement.
  • Develop brand-building visuals, including infographics, Google review highlights, and sold customer photos using Canva.
  • Follow up with recently sold customers to confirm satisfaction and encourage repeat business or referrals.
  • Reach out to prior customers to promote trade-ins for high-demand models.

Requirements

  • Excellent grammar, spelling, and professional phone etiquette.
  • Bilingual proficiency in English and Spanish is highly preferred to serve a diverse audience.
  • Comfortable using CRMs (Dealr.Cloud), social media platforms, and content creation tools (Canva and video editing apps).
  • Energetic, persistent mindset with the ability to handle objections in a constructive manner.
  • Background in automotive sales or outbound calling is advantageous.

Technologies

  • Dealr.Cloud
  • Canva
  • Facebook
  • Instagram

Benefits

  • Flexible schedule
  • Opportunities for advancement
  • Paid time off
  • Paid training

Pay

Compensation: From $19.00 per hour

Location

Englewood, Colorado, onsite. This is an in person role.

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