Marketing Communications Specialist

SmartStop Self Storage is hiring a Marketing Communications Specialist to strengthen the company’s brand presence through consistent messaging, content creation, and day-to-day ownership of key marketing communications systems. Reporting to the VP of Marketing, this role helps ensure everything from internal communications to email campaigns and owned platforms runs with accuracy, quality, and alignment to brand standards.

This position is based 100% on-site in San Juan Capistrano, CA, supporting SmartStop’s marketing communications across channels.

What you’ll do

• Support and uphold SmartStop’s brand identity across marketing and communication channels
• Create content including website copy, email campaigns, internal communications, marketing collateral, and press releases
• Draft and distribute press releases using brand messaging and AP Style
• Maintain consistency in tone, voice, and quality while ensuring all written content follows AP Style
• Serve as the internal owner of the digital asset management system, keeping assets organized, current, and accessible
• Serve as the internal owner of the intranet, ensuring content is timely, relevant, and engaging
• Train employees on the digital asset management system, brand standards, intranet functionality, and best practices for internal communications
• Manage email marketing campaigns in Constant Contact, including content development, list management, deployment, and performance tracking
• Partner with external vendors and agencies, including SmartStop’s social media agency, to execute marketing projects while ensuring brand alignment and supporting engagement goals
• Track and analyze performance metrics across campaigns and channels, then share insights and recommendations
• Perform other related duties as assigned

What you bring

• Bachelor’s degree in Marketing, Communications, or a related field
• 2 to 5 years of marketing experience, including content development, brand management, and marketing systems
• Excellent verbal and written communication, including experience drafting press releases
• Working knowledge of AP Style and the ability to apply it consistently
• Creativity with strong attention to detail
• Experience managing brand standards across multiple channels
• Strong organizational and project management skills, with ability to manage multiple priorities and meet deadlines
• Experience with marketing platforms and systems, including email marketing tools such as Constant Contact and digital asset management systems such as Brandfolder (a plus)
• Experience supporting or managing an intranet or internal communications platform
• Ability to train and support internal users on systems and tools
• Microsoft Office proficiency; working knowledge of Adobe Creative Suite is a plus
• Analytical mindset to interpret data and optimize performance
• Ability to collaborate proactively with cross-functional teams

Tools and technologies

• Constant Contact
• Brandfolder
• AP Style
• Microsoft Office
• Adobe Creative Suite

Compensation and benefits

• Salary: USD $70,000 - $73,000 per year, depending on experience
• Annual discretionary bonus
• Health insurance including medical, dental, and vision
• Life and Disability Insurance
• Paid Time Off
• Generous Holiday Schedule
• 401(k) matching with no waiting period
• Employee assistance program
• Referral program
• Competitive salary and a great culture

Location note: This role is listed as 100% on-site at the company’s Ladera Ranch, CA headquarters.