Advantage Home Care is hiring a full-time, in-person Direct To Consumer Marketing Specialist in Springfield, MO.

Answer incoming calls professionally and courteously
Contact new referrals and held clients to coordinate the start or continuation of care, with timely follow-up and clear communication
Provide exceptional customer service while representing company standards and values in every interaction
Address and resolve customer issues by gathering relevant information, using critical thinking, and communicating solutions clearly and in a timely manner
Work with the Staffing Manager to address, escalate, and resolve complaints or concerns as appropriate
Support consistent care by matching caregiver availability with client needs and anticipating staffing challenges
Maintain operational efficiency and compliance by following regulatory, quality, and internal process standards

Direct To Consumer Marketing Specialist

Education: High school or equivalent (Required)
Customer service: 1 year (Required)
medicaid: 1 year (Required)

Job Description