Bilingual Call Center Lead Scheduling Specialist - Medical Practices (Orthodontic & Dental Marketing Agency)

HIP partners with orthodontic and dental practices to grow together with a collaborative, growth-focused culture. This remote, full-time role offers the opportunity to work across multiple practices, manage pipelines in HighLevel, and deliver a world-class scheduling experience for patients and partners. The Bilingual New Patient Scheduling Specialist will handle high-volume outbound and inbound communications in English and Spanish to book quality appointments and keep pipelines thriving.

Benefits of working with HIP

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days in the first year, unlimited PTO starting year two, flexible partial days, and sick/personal days)
• Remote position

About HIP and what we value

At HIP we view partners as collaborators who grow together and succeed together. Our culture centers on a collaborative mindset, meaningful growth for partners and their teams, and a commitment to making a measurable difference in communities we serve.

Brand promises that guide our work

• We Are More Than Marketing — marketing is a starting point; we help practices grow their entire operations and teams.
• We Provide a Holistic Approach — the full system matters, from operations to patient experience to marketing.
• We Provide a White Glove Experience — every interaction should feel valued and supported.
• We Go Beyond the Business — building trusted relationships with partners is essential to mutual success.

Responsibilities

• Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
• Follow up consistently with new and warm leads via calls, texts, and emails to maximize opportunities.
• Handle inbound calls, provide information, and address patient needs.
• Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
• Adhere to a structured daily workflow with minimal supervision to complete tasks efficiently.
• Manage multiple practice pipelines using HighLevel, nurturing leads according to established guidelines.
• Contact all new and warm leads daily per pipeline protocols to maximize conversion rates.
• Schedule high-quality leads onto the practices' calendars, coordinating with availability.
• Foster and maintain professional relationships with the primary contact for each assigned practice.
• Report all set appointments at the end of each day to ensure accurate tracking.
• Provide real-time feedback on concerns or obstacles and escalate to the appropriate department as needed.
• Participate in daily team meetings, contributing insights to improve overall performance.

Requirements

• Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
• Excellent verbal and written communication skills with the ability to engage and build rapport with potential patients and partners.
• Bilingual in English and Spanish.
• Strong organizational skills with the ability to manage multiple tasks, leads, and pipelines simultaneously.
• Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
• Proficient in using CRM systems, particularly HighLevel, and in using email, text messaging, and phone systems for communication.
• Meticulous attention to detail for accurate record-keeping and thorough follow-up on all leads.
• A strong commitment to delivering a world-class experience for partners and potential patients.
• Ability to identify and escalate concerns, with a proactive approach to finding solutions.
• Effective time management with the ability to prioritize tasks and handle a high volume of leads daily.
• Ability to work collaboratively with team members and other departments, contributing in daily meetings.

Technology you will use

HighLevel

Schedule and compensation

• 8-hour shift from 8 am to 5 pm Mountain Standard Time (MST). Training may occur 8 am to 5 pm Central Standard Time (CST) for the first 30 days. Monday to Friday.
• Base salary: $42,000 – $50,000 per year.
• Commission with an earning potential of approximately $5,000 annually.
• Total on target earnings (OTE): $47,500 – $55,000.
• Full-time W2 position for domestic candidates only.