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Today

Marketing Department Manager: B2C Home Remodeling Appointment Setting & Lead Conversion

United Home Experts, Inc Ashland, MA

Ashland, MA

Today

$100k - $150k/yr Full time Manager Marketing Appointment Confirmation

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Job Description

The United Home Experts, Inc Marketing Department Manager leads an in-house B2C marketing and appointment setting operation focused on converting leads into booked appointments and real sales. This onsite role in Ashland, MA manages a call team, performance metrics, and budget allocation across multiple lead channels to keep the sales calendar full.

Core Responsibilities

Oversee the team responsible for generating leads and converting them into booked appointments and real sales.
Manage in-house marketing activity, including lead acquisition, field lead generation, and an in-house caller team of 4 to 7 callers responsible for setting and confirming appointments.
Collaborate with internal stakeholders to align priorities, manage accountability, review trends, and direct budget spend to improve lead generation conversion.
Maintain a consistently full daily sales calendar by improving appointment setting and follow-up performance, while maximizing lead generation opportunities.
Own call center performance metrics such as speed-to-lead, contact rate, appointment set rate, confirmation rate, demo rate, and cancellation rate.
Oversee and optimize budget allocation across lead generation channels including SEO/organic, paid digital, lead aggregators, partnerships/referrals, outbound calling, events/field marketing, and direct mail.
Manage the departmental budget with a focus on maximizing appointments while maintaining efficient CPLI.
Maintain high standards for customer experience, including professionalism, urgency, and accuracy during every lead interaction.
Support and grow word of mouth and organic lead generation efforts.
Identify incremental opportunities to improve conversion rates through management, motivation, and development of the call team.
Partner with digital, traditional, field, and event lead acquisition managers to understand lead flow, lead quality, campaign performance, and conversion opportunities.
Use autonomy to test, optimize, and improve processes and strategies quickly in pursuit of stronger performance.
Integrate technology and new ideas to improve efficiency and increase lead volume.

Required Qualifications

Strong operational leadership.
Understanding of B2C lead conversion, ideally within home improvement or in-home appointment settings such as remodeling, construction, HVAC, solar, or similar.
Experience in high-volume direct-to-consumer appointment setting, inside sales, call center, or lead management.
Proven ability to lead a team using measurable goals, coaching, accountability, and performance management.
Comfort managing both strategy and tactical execution.
Ability to read metrics, identify performance gaps, and convert data into action.
Capability to coach call quality and improve the standard of customer interaction.
Bias for action and continuous improvement.
Ability to hold people accountable while maintaining positive team relationships.
Excellent communication skills and ability to work closely across marketing, sales, and operations.
Past P&L responsibilities are a plus.
Persistent positive attitude.

Compensation and Benefits

Salary: $100,000 to $150,000 per year. Base salary is listed as $100,000 to $110,000.

Performance-based bonus: $20,000 to $50,000+ based on lead conversion, appointment setting, team performance, and company results.
Paid Time Off / Holidays.
Full benefits package including health insurances and a 401k with company match, with no vesting period.
Opportunity to participate in the company’s leadership team.

Work Environment

Full-time, in-office role in Ashland, MA.
Modern, comfortable office space with amenities.
Standard business hours with responsibility to support callers working outside standard hours.

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2mo ago

Bilingual Call Center Lead Scheduling Specialist - Medical Practices (Orthodontic & Dental Marketing Agency)

HIP Remote 🇺🇸 Remote

Remote

2mo ago Closed

$42k - $50k/yr Full time Marketing Appointment Setting Contact Center

This position is no longer accepting applications (closed Jul 25, 2026).

Job Description

HIP partners with orthodontic and dental practices to grow together with a collaborative, growth-focused culture. This remote, full-time role offers the opportunity to work across multiple practices, manage pipelines in HighLevel, and deliver a world-class scheduling experience for patients and partners. The Bilingual New Patient Scheduling Specialist will handle high-volume outbound and inbound communications in English and Spanish to book quality appointments and keep pipelines thriving.

Benefits of working with HIP

401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
PTO eligibility after 90 days of hire (10 vacation days in the first year, unlimited PTO starting year two, flexible partial days, and sick/personal days)
Remote position

About HIP and what we value

At HIP we view partners as collaborators who grow together and succeed together. Our culture centers on a collaborative mindset, meaningful growth for partners and their teams, and a commitment to making a measurable difference in communities we serve.

Brand promises that guide our work

We Are More Than Marketing — marketing is a starting point; we help practices grow their entire operations and teams.
We Provide a Holistic Approach — the full system matters, from operations to patient experience to marketing.
We Provide a White Glove Experience — every interaction should feel valued and supported.
We Go Beyond the Business — building trusted relationships with partners is essential to mutual success.

Responsibilities

Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
Follow up consistently with new and warm leads via calls, texts, and emails to maximize opportunities.
Handle inbound calls, provide information, and address patient needs.
Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
Adhere to a structured daily workflow with minimal supervision to complete tasks efficiently.
Manage multiple practice pipelines using HighLevel, nurturing leads according to established guidelines.
Contact all new and warm leads daily per pipeline protocols to maximize conversion rates.
Schedule high-quality leads onto the practices' calendars, coordinating with availability.
Foster and maintain professional relationships with the primary contact for each assigned practice.
Report all set appointments at the end of each day to ensure accurate tracking.
Provide real-time feedback on concerns or obstacles and escalate to the appropriate department as needed.
Participate in daily team meetings, contributing insights to improve overall performance.

Requirements

Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
Excellent verbal and written communication skills with the ability to engage and build rapport with potential patients and partners.
Bilingual in English and Spanish.
Strong organizational skills with the ability to manage multiple tasks, leads, and pipelines simultaneously.
Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
Proficient in using CRM systems, particularly HighLevel, and in using email, text messaging, and phone systems for communication.
Meticulous attention to detail for accurate record-keeping and thorough follow-up on all leads.
A strong commitment to delivering a world-class experience for partners and potential patients.
Ability to identify and escalate concerns, with a proactive approach to finding solutions.
Effective time management with the ability to prioritize tasks and handle a high volume of leads daily.
Ability to work collaboratively with team members and other departments, contributing in daily meetings.

Technology you will use

HighLevel

Schedule and compensation

8-hour shift from 8 am to 5 pm Mountain Standard Time (MST). Training may occur 8 am to 5 pm Central Standard Time (CST) for the first 30 days. Monday to Friday.
Base salary: $42,000 – $50,000 per year.
Commission with an earning potential of approximately $5,000 annually.
Total on target earnings (OTE): $47,500 – $55,000.
Full-time W2 position for domestic candidates only.

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3mo ago

Bilingual Marketing & Intake Specialist

Glasheen, Valles & Inderman, LLP Lubbock, TX

Lubbock, TX

3mo ago Closed

$35k - $40k/yr Full time Marketing Bilingual Client Intake

This position is no longer accepting applications (closed Jul 22, 2026).

Job Description

This full-time, on-site role supports bilingual intake, client evaluation, and marketing data-entry in Lubbock, TX.

Responsibilities

Assess potential client cases against established criteria to determine eligibility for further processing.
Collect and verify accident details, injury information, insurance data, police reports, and related records to support claim evaluation.
Handle inbound calls from prospective clients in coordination with fellow intake specialists.
Arrange and manage appointment and consultation scheduling between potential clients and staff.
Prepare and organize all intake paperwork for upcoming appointments and consultations.
Maintain accurate records in the contact management system and properly track status updates such as accepted or meeting scheduled.
Assist the marketing team with data-entry tasks and monitoring ongoing campaigns.
Provide administrative and project support for a range of marketing initiatives.

Requirements

Spanish language proficiency (required).
Excellent communication skills (required).
Strong listening abilities (required).
Friendly, helpful demeanor (required).
Professional phone etiquette (required).
Strong multitasking capabilities (required).
Data-entry skills (required).

Job Details

Location: Lubbock, TX (onsite)
Salary: $35,000 – $40,000 per year
Job Type: Full-time
Experience: Customer service, 2 years (preferred)
Benefits: 401(k), Health insurance, Paid time off

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Contact Center Marketing Jobs

Marketing Department Manager: B2C Home Remodeling Appointment Setting & Lead Conversion

Bilingual Call Center Lead Scheduling Specialist - Medical Practices (Orthodontic & Dental Marketing Agency)

Bilingual Marketing & Intake Specialist

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