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24d ago

Bilingual Call Center Lead Scheduling Specialist - Medical Practices (Orthodontic & Dental Marketing Agency)

HIP Remote 🇺🇸 Remote

Remote

24d ago

$42k - $50k/yr Full time Marketing Appointment Setting Contact Center

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Job Description

HIP partners with orthodontic and dental practices to grow together with a collaborative, growth-focused culture. This remote, full-time role offers the opportunity to work across multiple practices, manage pipelines in HighLevel, and deliver a world-class scheduling experience for patients and partners. The Bilingual New Patient Scheduling Specialist will handle high-volume outbound and inbound communications in English and Spanish to book quality appointments and keep pipelines thriving.

Benefits of working with HIP

401(k) matching
Dental Insurance
Health Insurance
Vision Insurance
Life Insurance
PTO eligibility after 90 days of hire (10 vacation days in the first year, unlimited PTO starting year two, flexible partial days, and sick/personal days)
Remote position

About HIP and what we value

At HIP we view partners as collaborators who grow together and succeed together. Our culture centers on a collaborative mindset, meaningful growth for partners and their teams, and a commitment to making a measurable difference in communities we serve.

Brand promises that guide our work

We Are More Than Marketing — marketing is a starting point; we help practices grow their entire operations and teams.
We Provide a Holistic Approach — the full system matters, from operations to patient experience to marketing.
We Provide a White Glove Experience — every interaction should feel valued and supported.
We Go Beyond the Business — building trusted relationships with partners is essential to mutual success.

Responsibilities

Conduct a high volume of outbound calls to potential patients to generate interest and secure appointments.
Follow up consistently with new and warm leads via calls, texts, and emails to maximize opportunities.
Handle inbound calls, provide information, and address patient needs.
Maintain detailed and accurate notes on all leads to ensure seamless follow-up and tracking.
Adhere to a structured daily workflow with minimal supervision to complete tasks efficiently.
Manage multiple practice pipelines using HighLevel, nurturing leads according to established guidelines.
Contact all new and warm leads daily per pipeline protocols to maximize conversion rates.
Schedule high-quality leads onto the practices' calendars, coordinating with availability.
Foster and maintain professional relationships with the primary contact for each assigned practice.
Report all set appointments at the end of each day to ensure accurate tracking.
Provide real-time feedback on concerns or obstacles and escalate to the appropriate department as needed.
Participate in daily team meetings, contributing insights to improve overall performance.

Requirements

Proven experience in a high-volume outbound calling or sales role, preferably within healthcare.
Excellent verbal and written communication skills with the ability to engage and build rapport with potential patients and partners.
Bilingual in English and Spanish.
Strong organizational skills with the ability to manage multiple tasks, leads, and pipelines simultaneously.
Highly self-motivated and able to follow a structured daily workflow with minimal supervision.
Proficient in using CRM systems, particularly HighLevel, and in using email, text messaging, and phone systems for communication.
Meticulous attention to detail for accurate record-keeping and thorough follow-up on all leads.
A strong commitment to delivering a world-class experience for partners and potential patients.
Ability to identify and escalate concerns, with a proactive approach to finding solutions.
Effective time management with the ability to prioritize tasks and handle a high volume of leads daily.
Ability to work collaboratively with team members and other departments, contributing in daily meetings.

Technology you will use

HighLevel

Schedule and compensation

8-hour shift from 8 am to 5 pm Mountain Standard Time (MST). Training may occur 8 am to 5 pm Central Standard Time (CST) for the first 30 days. Monday to Friday.
Base salary: $42,000 – $50,000 per year.
Commission with an earning potential of approximately $5,000 annually.
Total on target earnings (OTE): $47,500 – $55,000.
Full-time W2 position for domestic candidates only.

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26d ago

Bilingual Marketing & Intake Specialist

Glasheen, Valles & Inderman, LLP Lubbock, TX

Lubbock, TX

26d ago

$35k - $40k/yr Full time Marketing Bilingual Client Intake