Bilingual Marketing & Intake Specialist

This full-time, on-site role supports bilingual intake, client evaluation, and marketing data-entry in Lubbock, TX.

Responsibilities

• Assess potential client cases against established criteria to determine eligibility for further processing.
• Collect and verify accident details, injury information, insurance data, police reports, and related records to support claim evaluation.
• Handle inbound calls from prospective clients in coordination with fellow intake specialists.
• Arrange and manage appointment and consultation scheduling between potential clients and staff.
• Prepare and organize all intake paperwork for upcoming appointments and consultations.
• Maintain accurate records in the contact management system and properly track status updates such as accepted or meeting scheduled.
• Assist the marketing team with data-entry tasks and monitoring ongoing campaigns.
• Provide administrative and project support for a range of marketing initiatives.

Requirements

• Spanish language proficiency (required).
• Excellent communication skills (required).
• Strong listening abilities (required).
• Friendly, helpful demeanor (required).
• Professional phone etiquette (required).
• Strong multitasking capabilities (required).
• Data-entry skills (required).

Job Details

• Location: Lubbock, TX (onsite)
• Salary: $35,000 – $40,000 per year
• Job Type: Full-time
• Experience: Customer service, 2 years (preferred)
• Benefits: 401(k), Health insurance, Paid time off