Internal Marketing & Patient Experience Coordinator

Proactive Medicine is hiring a full-time Internal Marketing & Patient Experience Coordinator for an in-person role at its Med Spa in Fort Morgan, CO. In this position, you will help create a welcoming patient experience while supporting front desk operations, scheduling, and clinic outreach.

Role Overview

You will serve as a primary point of contact for patients, assisting with check-in and check-out, responding to inquiries by phone and messaging, and coordinating next steps such as appointments, follow-ups, and rebooking. The role also includes learning clinic services, memberships, and promotions so you can communicate key details clearly, identify patient interests, and connect patients with the right provider or program. You will additionally support retention efforts and help track outreach and results according to office systems.

Key Responsibilities

• Welcome patients and manage check-in and checkout.
• Answer calls, texts, and patient inquiries promptly and professionally.
• Schedule appointments, coordinate follow-ups, and help keep the schedule full.
• Collect payments, explain payment options, and maintain accurate daily records.
• Assist patients with forms and keep patient information organized and confidential.
• Learn services, memberships, and promotions to explain them clearly within the role.
• Identify patient interests and connect them with the appropriate provider or program.
• Follow up with interested patients, encourage rebooking, and support patient retention.
• Invite patient feedback, reviews, and referrals appropriately.
• Support clinic promotions, occasional events, and daily front desk needs.
• Track outreach and results, follow office systems, and take ownership of responsibilities.

Required Qualifications

• Strong conversation skills, an upbeat presence, and a service-minded approach.
• Confidence initiating conversations, including discussing pricing and program options.
• Organization, accuracy, dependability, and consistent follow-through.
• Comfort using computers, scheduling software, phones, and messaging tools.
• Willingness to learn new skills, practice with coaching, and work toward measurable goals.
• Experience in customer service, hospitality, sales, marketing, or a medical front office is helpful.
• Additional language skills are a plus; patience and respectful communication across language differences are essential.

Technology and Tools

• Computers
• Scheduling software
• Phones
• Messaging tools

Schedule, Travel, and Location

This is an in-person position at Proactive Medicine (Med Spa) in Fort Morgan, CO. Availability for a full-time workweek is required. Occasional weekend work is expected at approximately 10% of the time. Training travel is expected at approximately 10% of the time, usually on weekends, with some weekday travel.

Compensation and Performance Opportunity

The base pay is $16–$20 per hour, depending on experience. Performance bonuses may provide the potential to earn substantially above base pay.

Benefits

• 401(k)
• Dental insurance
• Flexible schedule
• Paid time off
• Professional development assistance
• Vision insurance

Language Preference

Spanish is preferred.

How to Apply

Apply through Indeed with your résumé and a short response to the following:

• Tell us about a time you started a conversation that led to a positive result for a customer, patient, or business.
• What interest, experience, or personal quality helps you connect with different kinds of people?
• Can you meet the full-time schedule, occasional weekend, and travel requirements?

Application Deadline

The application deadline is 10-27-2026.