Director of Sales & Marketing

The Director of Sales & Marketing plays a central role in driving growth at Ephant Group HI Raleigh LLC by leading the sales team and building strong, long-term client relationships. Based in Raleigh, NC 27616, this full-time, onsite position combines outside sales activity with marketing collaboration to support hotel visibility, customer satisfaction, and consistent performance.

Role Overview

In this Director of Sales and Marketing (DOSM) position, you will develop and execute sales strategies aligned with company objectives, manage key accounts, and support outstanding customer service. The role also includes performance monitoring, team coaching, and partnering with marketing efforts to ensure campaigns and sales priorities move in sync.

Responsibilities

• Develop and implement sales strategies designed to achieve company objectives.
• Analyze market trends and customer needs to uncover new business opportunities.
• Use a relationship-building, proactive selling approach, including meeting or exceeding weekly telephone prospecting, qualification, and solicitation call goals.
• Participate in outside sales calls as directed.
• Engage with outside organizations, including but not limited to the Local CVB, Chamber of Commerce, Sports Commissions, and university affiliations.
• Work with the GM to evaluate business opportunities.
• Maintain awareness of sales practices within the hotel competitive set.
• Improve hotel visibility through outside sales calls, blitzes, and market-related events.
• Create and manage monthly action plans as assigned by the DOSM and GM.
• Lead, mentor, and manage the sales team to improve performance and reach targets.
• Negotiate client contracts and agreements to maximize profitability.
• Oversee account management activities to support client satisfaction and retention.
• Collaborate with marketing teams to align sales efforts with promotional campaigns.
• Monitor sales performance metrics and provide regular reports for upper management.
• Conduct training sessions to strengthen product knowledge and selling techniques across the sales team.

Requirements

• Strong analytical skills to assess market conditions and evaluate sales performance.
• Proven sales management experience, particularly in technical sales environments.
• Demonstrated leadership capability with an emphasis on developing and motivating a team.
• Proficiency in customer service practices that strengthen client relationships.
• Skilled negotiation experience to secure favorable terms with clients.
• Experience in account management to sustain long-term partnerships.
• Knowledge of business development strategies to drive growth in new markets.
• Hotel Sales experience: 3 years (Required).

Job Details

• Job Type: Full-time
• Experience Level: 3 years
• Work Location: In person (Raleigh, NC 27616)