Community Operations & Marketing Coordinator

Willow Workplace seeks a Community Operations & Marketing Coordinator in Menlo Park, CA to oversee member experience, community operations, marketing and social media, events, and day-to-day coworking activities in a fast-paced environment.

Responsibilities

• Act as a primary on-site ambassador, delivering a warm, professional, hospitality-driven experience for members and guests
• Welcome members and guests and actively contribute to a strong sense of community
• Assist with onboarding, tours, move-ins, and day-to-day member requests
• Maintain a polished, organized, and inviting workspace
• Coordinate mail, packages, deliveries, and operational logistics
• Support vendor coordination and facility communications
• Develop and expand Willow Workplace social media across Instagram, LinkedIn, TikTok, and other channels
• Produce engaging photo and video content highlighting the workspace, events, and community; comfortable appearing on camera for social media and promotional content
• Support Canva graphics, marketing materials, event promotions, and email campaigns
• Capture lifestyle content including workspace photography, event coverage, food and beverage setups, and member experiences
• Support website updates and promotional initiatives related to meetings, events, and coworking
• Approach challenges with a proactive mindset, take initiative, and contribute across teams in a collaborative environment
• Assist with planning and executing networking events, happy hours, workshops, and corporate gatherings
• Coordinate event logistics, including room setup, vendor liaison, guest experience, and hospitality
• Maintain flexibility to support occasional evening or weekend events
• Serve as a resource for members needing basic meeting room technology assistance
• Troubleshoot basic technology issues, including screen sharing, conference room setups, and device connections
• Help members navigate everyday workplace technology, including Wi-Fi access, connecting laptops to meeting room displays, and printers/copiers across PC and Apple devices
• Ensure conference rooms and shared spaces are fully operational and presentation-ready

Requirements

• 2–4+ years of experience in hospitality, coworking, events, marketing, customer service, or related fields
• Strong interpersonal and communication skills with a polished, professional presence
• Hospitality-first mindset with a passion for creating exceptional experiences
• Comfortable appearing in and creating social media video content
• Experience with Canva, Instagram, TikTok, LinkedIn, and content creation tools
• Experience using AI tools such as ChatGPT for marketing, content creation, or workflow efficiency
• Strong organizational skills with the ability to multitask in a fast-paced environment
• Comfortable with basic technology troubleshooting
• Creative thinker with strong attention to detail
• Positive, adaptable, and willing to assist wherever needed
• Event coordination experience
• Photography or food and lifestyle content experience
• Experience in coworking, boutique hospitality, or event venues
• Bilingual, especially Spanish speaking

Technologies

• Canva
• Instagram
• TikTok
• LinkedIn
• ChatGPT

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Details

• Job Type: Full-time
• Pay: $30.00 - $35.00 per hour
• Shift: Day shift
• Experience (Preferred): Hospitality 2 years, Social media management 2 years, Administrative 2 years, Content creation 2 years
• Ability to commute: Menlo Park, CA 94025 (Required)
• Work location: In person