The Marketing Manager, Customer Growth & Field Engagement will serve as both an external ambassador and internal champion for QXO, focusing on measurable growth with Spanish-speaking customers and contractors across priority markets. This is a field-forward role that partners across Sales, Marketing, Digital, Communications, HR, Learning & Development, regional leadership, and vendor partners to build repeatable engagement programs and strengthen local market presence.
Key Responsibilities
- Act as a visible QXO ambassador for Spanish-speaking contractors, customers, business owners, and community partners.
- Build trusted relationships with contractors, customers, trade organizations, vendors, community partners, and industry influencers.
- Spend significant time in the field through branch visits, customer meetings, community engagement, training sessions, events, and market activations.
- Represent QXO as a confident public speaker across customer events, industry meetings, community programs, training sessions, and other external engagements.
- Increase QXO visibility and credibility within Spanish-speaking contractor and business communities across priority markets.
- Develop a repeatable field engagement model to help branches and sales teams attract, serve, and grow Spanish-speaking customers.
- Partner with Sales, Branch Operations, and regional leadership to identify priority markets, customer opportunities, and local growth strategies.
- Create practical playbooks, tools, field routines, and resources that can be scaled across markets.
- Build and support an internal network of champions to drive local adoption and engagement.
- Collect feedback from customers and field teams to continuously improve the approach and scale what works.
- Plan, coordinate, and execute customer events, community activations, field training sessions, and other market-facing programs in partnership with Sales, Marketing, branch teams, and vendor partners.
- Deliver presentations, workshops, and training sessions in Spanish and English for sales, branch, customer-facing, and external audiences.
- Coordinate event and training logistics, including content, speakers, materials, partners, and follow-up to ensure consistent experiences.
- Coach sales, branch, and customer-facing teams on building trust and effectively serving Spanish-speaking contractors and business owners.
- Serve as a subject matter resource for Spanish-speaking contractor and customer engagement.
- Advise Marketing, Digital, Communications, Creative, and Social Media teams on messaging, content, campaigns, customer education, and Spanish-language materials.
- Bring field and customer insights back into QXO to support messaging that is relevant, authentic, and effective.
- Partner with manufacturer and vendor partners to develop co-funded programs supporting customer engagement and growth.
- Work with FP&A and business leaders to establish meaningful success measures for customer growth initiatives.
- Track performance across sales growth, new and reactivated accounts, customer engagement, digital adoption, event effectiveness, training outcomes, and field adoption.
- Use customer feedback, field insights, and business data to identify opportunities and continuously improve programs.
- Provide regular progress updates to Marketing and Sales leadership, including successes, barriers, and recommendations.
- Partner with HR and field leadership to support attraction, hiring, development, and retention of bilingual Spanish-English talent in priority markets.
- Collaborate with Learning & Development to create practical training that increases customer understanding, engagement, and field confidence.
- Strengthen capability across QXO field teams to effectively engage and support Spanish-speaking customers.
Required Qualifications
- Professional fluency in Spanish and English, including the ability to present, facilitate training, and communicate effectively with customers, contractors, field teams, community partners, and business leaders in both languages.
- 7+ years of experience in field marketing, sales, sales enablement, customer growth, community engagement, multicultural marketing, training, or a related field.
- Demonstrated success engaging Spanish-speaking customers, contractors, business owners, or community organizations.
- Strong field presence and enthusiasm for spending significant time in branches, customer meetings, local markets, training sessions, and community settings.
- Strong public-speaking and facilitation skills, with demonstrated comfort presenting and delivering training to groups of varying sizes.
- Experience coordinating and executing customer events, community activations, training programs, or similar field-based initiatives.
- Exceptional interpersonal skills, communication ability, presentation skills, and relationship-building strength.
- Ability to build credibility quickly and represent QXO professionally with external audiences.
- Ability to influence and drive action across cross-functional teams without direct authority.
- Strong commercial mindset connecting customer engagement initiatives to measurable business outcomes.
- Ability and willingness to travel approximately 50% of the time, including regular travel to branches, customer meetings, community events, training sessions, and priority markets.
Benefits
- 401(k) with employer match
- Medical, dental, and vision insurance
- PTO, company holidays, and parental leave
- Paid training and certifications
- Legal assistance and identity protection
- Pet insurance
- Employee assistance program (EAP)
Work Location
Onsite in Coppell, TX. This role can also be based out of Herndon, VA and/or Atlanta, GA.
Equal Opportunity Statement
QXO is an Equal Opportunity Employer. QXO values diversity and does not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.
