Marketing Technical Support Specialist

Kendall Auto Group is hiring an on-site Marketing Technical Support Specialist in Meridian, Idaho. The position focuses on identifying and addressing issues across marketing and technology channels, with hands-on support for dealership website performance and inventory system problems.

Key Responsibilities

• Manage incoming support requests via calls and email.
• Provide inventory support and resolve reported concerns.
• Deliver website support for dealership web environments.
• Resolve support tickets by phone when possible, or create tickets for follow-up.
• Identify and work through inventory issues connected to DMS, IMS, and CMS.
• Support ongoing inventory reporting.
• Conduct Website Quality Assurance testing to confirm functionality and performance.
• Perform phone number QA testing to ensure accuracy.
• Complete Website and vendor audits to uncover and address problems.

Required Skills and Qualifications

• Positive Attitude and a commitment to excellence.
• Willingness to collaborate and contribute to a winning team.
• Ability to embrace and drive positive change.
• A proven track record in technical support and troubleshooting is required.
• Excellent written and verbal communication skills.
• Proficiency with email and common computer-based tools, including Microsoft Word and Microsoft Excel.
• Practical, real-world problem-solving skills.
• Well-honed listening skills.

Preferred Skills

• WordPress skills.
• HTML skills.
• Automotive inventory experience.

Technologies

The role involves working with WordPress, HTML, Microsoft Word, Microsoft Excel, DMS, IMS, and CMS.