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Marketing Technical Support Specialist

Kendall Auto Group Meridian, ID

Meridian, ID

Today

Full time Marketing Content Management Content Management Systems

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Job Description

Kendall Auto Group is hiring an on-site Marketing Technical Support Specialist in Meridian, Idaho. The position focuses on identifying and addressing issues across marketing and technology channels, with hands-on support for dealership website performance and inventory system problems.

Key Responsibilities

Manage incoming support requests via calls and email.
Provide inventory support and resolve reported concerns.
Deliver website support for dealership web environments.
Resolve support tickets by phone when possible, or create tickets for follow-up.
Identify and work through inventory issues connected to DMS, IMS, and CMS.
Support ongoing inventory reporting.
Conduct Website Quality Assurance testing to confirm functionality and performance.
Perform phone number QA testing to ensure accuracy.
Complete Website and vendor audits to uncover and address problems.

Required Skills and Qualifications

Positive Attitude and a commitment to excellence.
Willingness to collaborate and contribute to a winning team.
Ability to embrace and drive positive change.
A proven track record in technical support and troubleshooting is required.
Excellent written and verbal communication skills.
Proficiency with email and common computer-based tools, including Microsoft Word and Microsoft Excel.
Practical, real-world problem-solving skills.
Well-honed listening skills.

Preferred Skills

WordPress skills.
HTML skills.
Automotive inventory experience.

Technologies

The role involves working with WordPress, HTML, Microsoft Word, Microsoft Excel, DMS, IMS, and CMS.

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