Guest Relations & Marketing Ambassador

Massimo’s Restaurant is seeking a part-time Guest Relations & Marketing Ambassador to help create an easy, welcoming experience for guests in Fremont, California. This onsite role blends hospitality and customer engagement with thoughtful promotion of restaurant events and customer programs, with shifts focused on Tuesday through Saturday evenings.

In this position, you will be the face of Massimo’s: greeting diners, building rapport with regulars and newcomers, and sharing upcoming dining experiences in a natural, professional way. The goal is to strengthen relationships, support the guest journey from arrival to seating, and help turn first-time visitors into repeat customers.

Key Responsibilities

• Warmly greet guests and ensure everyone feels genuinely welcome.
• Move through the dining room to engage guests in friendly, natural conversation.
• Learn regular guests’ preferences while developing relationships with new visitors.
• Pay special attention to solo diners, business travelers, and first-time guests.
• Request guest feedback, listen to suggestions, and communicate improvement opportunities to management.
• Support reservations, seating, and the overall guest experience.
• Help address minor concerns and provide hospitality gestures within management guidelines.
• Introduce guests to upcoming wine dinners, live entertainment, holiday celebrations, and special events.
• Encourage guests to follow Massimo’s on Instagram and join the customer loyalty program.
• Promote Massimo’s private dining facilities for corporate meetings, celebrations, weddings, and other occasions.
• Spot potential business opportunities through genuine conversations with guests.
• Represent Massimo’s as a knowledgeable and enthusiastic ambassador for the restaurant.

Requirements

• Minimum 5 years of professional, customer-facing experience preferred.
• Relevant background in sales, hospitality, hotel guest relations, retail sales, business ownership, or customer relationship management.
• Exceptional interpersonal and communication skills.
• Naturally outgoing and comfortable initiating conversations, with enthusiasm.
• Professional appearance, positive attitude, and strong judgment.
• Ability to remember names, recognize returning guests, and build meaningful relationships.
• Confidence promoting events, services, and customer programs without being overly aggressive.
• Comfort using reservation systems, basic technology, and social media.
• Dependable and self-motivated, with willingness to take initiative.

Technologies

• Instagram
• Reservation systems
• Social media

Compensation & Schedule

• Pay: $25 per hour plus tips.
• Schedule: Tuesday through Saturday evenings, approximately 20 to 25 hours per week.
• Holiday availability: Essential, including Thanksgiving Day, Christmas Eve, New Year’s Eve, Valentine’s Day, and Mother’s Day, even if outside the regular schedule.

Benefits

• Employee discount

How to Apply

Submit your résumé with a brief introduction that includes your professional background, experience working with customers or clients, and why you would excel in the role. Massimo’s is looking for personality, professionalism, and proven relationship-building skills.