Digital Content and Marketing Coordinator

The Digital Content & Marketing Coordinator supports the Washington Immigrant Information Center (WA-Immigrant.Info) by creating, managing, and distributing client-facing digital content, overseeing social media and digital advertising, and helping ensure information is current, accurate, and accessible. The role operates under the direct supervision of the Information and Referral Service Manager.

Key Responsibilities

• Ensure published content is accurate, complete, easy to understand, and engaging
• Collaborate on, edit, and publish written and multimedia content developed by the WA-Immigrant.Info team
• Define, implement, and monitor digital advertising campaigns, including both paid and organic efforts
• Publish relevant and appropriate content across the WA-Immigrant.Info digital platforms
• Monitor site traffic and other feedback connected to WA-Immigrant.Info platforms
• Contribute to the communication strategy in collaboration with the Information & Referral Services Manager
• Use translation-management tools and other resources to prepare content for publication
• Continuously maintain editorial content so it stays up to date
• Review and track metrics to adjust messaging and resources based on user engagement and feedback from website and social media visitors
• Monitor web and social media performance indicators, review and track metrics within Zendesk, flag criticalities, and propose improvements to communication and marketing strategy
• Coordinate with the Information Technology team to resolve technical issues across platforms
• Contribute to drafting reports related to WA-Immigrant.Info content
• Coordinate with the Digital Content Creator to develop social media posts, captions, graphics, and dissemination scheduling
• Manage article workflow, including drafting initial copy, coordinating with the legal team as needed, working with an external translation vendor, and organizing translations in Box and Monday.com
• Provide technical guidance to Specialists to support clear and accessible information delivery
• Manage the content calendar in Monday.com

Required Qualifications

• BA/BS or equivalent experience in multimedia journalism, digital communications, or a related field
• 2+ years of reporting, writing, or editing experience
• 2+ years of digital content management experience, including online platforms and social media
• Fluency in English
• Exceptional writing, editing, and proofreading skills with strong attention to detail
• Excellent communication and collaboration skills
• Strong interpersonal skills and high emotional intelligence
• Ability to work independently with remote management
• Demonstrated ability to work cross-culturally with empathy, humility, and confidentiality
• Knowledge of immigration and refugee issues; prior experience in the immigration field is desired

Preferred Skills

• Knowledge of graphic design software (Canva or Adobe Products)
• Knowledge of SEO best practices and experience using a CMS
• Project management experience

Technologies

• Facebook
• Instagram
• Zendesk
• Box
• Monday.com
• Canva
• Adobe Products
• CMS

Key Working Relationships

• WA-Immigrant.Info team (Manager, Specialists)
• IRC Asylum & Protection Technical Unit
• WAMASSP
• Other IRC Washington teams
• State agencies and local stakeholders

Work Environment

Standard, professional office environment, primarily remote-based.

Compensation and Location

• Location: Seattle, WA (remote)
• Pay rate: USD 32 - 35 per hourly

Benefits

• 10 paid sick leave
• 10 U.S. holidays
• 20-25 generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental starting at $6.50/month
• Vision starting at $5/month
• Flexible spending accounts (healthcare, dependent care, and commuter)
• 403(b) retirement savings plan with employer match (immediate vesting) and a non-elective employer contribution based on age and years of service (3-year vesting)
• Disability and life insurance
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Professional Standards

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct (Integrity, Service, Equality and Accountability). IRC policies also cover Safeguarding, Conflicts of Interest, Fiscal Integrity, Reporting Wrongdoing, and Protection from Retaliation.