Account Manager, Marketing

This remote role serves as the primary strategic and day-to-day partner for assigned client accounts, overseeing relationships, performance discussions, and growth initiatives across digital media. The position is remote and offers a compensation range of USD 80,000–85,000 annually.

Responsibilities

• Own assigned client accounts end to end and serve as the main point of contact.
• Build and sustain trusted client relationships through clear communication and strategic guidance.
• Lead client meetings, performance reviews, and planning discussions.
• Manage expectations, navigate challenging conversations, and support the long-term health of accounts.
• Maintain fluency across digital media channels including paid social, programmatic, search, and display.
• Review and analyze campaign performance data to provide meaningful, strategic insights and recommendations.
• Collaborate with internal teams to ensure execution aligns with client goals.
• Translate performance data into clear, actionable narratives for clients.
• Identify and proactively present organic growth opportunities within existing accounts (e.g., expanded scope, new services, seasonal initiatives).
• Support revenue growth by deepening client engagements and expanding partnerships beyond maintenance.
• Coordinate timelines, deliverables, and priorities across internal teams.
• Ensure responsiveness, organization, and follow-through in a fast-paced agency environment.
• Maintain accurate documentation, notes, and account records.

Requirements

• 5–7 years of experience in account management, client services, or digital agency environments.
• Proven ability to earn trust, manage expectations, and act as a strategic partner, not merely a liaison.
• Strong working knowledge of digital advertising channels and performance metrics, with the ability to discuss results strategically with clients.
• Demonstrated experience identifying and driving organic growth within existing accounts.
• Exceptional verbal and written communication abilities.

Benefits

• Collaborative, supportive colleagues
• Unlimited PTO
• Medical, Dental, Vision, 401k with company match
• Annual performance bonus eligibility
• Ongoing training opportunities
• Planned outings and team events applicable to remote workers as well

Key Competencies

• Client Partnership & Trust Building
• Strategic Communication
• Digital Media Acumen
• Performance Analysis & Insight
• Growth & Opportunity Identification
• Cross-Functional Collaboration
• Accountability & Professional Judgment

Physical Demands and Work Environment

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional standing, walking, or lifting of office supplies up to 10–20 lbs.
• Frequent communication via phone, email, and video conferencing.
• Work is performed in a temperature-controlled office environment with standard lighting and noise levels.
• Position may require occasional travel to client sites.

Compensation Range

The annual compensation ranges from USD 80,000 to USD 85,000, with potential for bonuses, stock and additional benefits.

EEO & Accessibility Statement

Mediate.ly is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require reasonable accommodation during the application or interview process, please contact [email protected].