Intake and Marketing Coordinator

Miracles Home Care is seeking an Intake and Marketing Coordinator in Philadelphia, PA to manage patient intake workflows and support marketing and referral growth for the agency.

Responsibilities

• Respond promptly to inquiries from prospective clients, families, hospitals, physicians, and community partners
• Conduct initial intake assessments and collect client information
• Verify insurance coverage, payer sources, and eligibility when applicable
• Coordinate client admissions and schedule assessments with clinical staff
• Maintain accurate client records in the agency’s electronic medical record (EMR) system
• Ensure intake documentation is completed and aligned with agency policies and regulatory requirements
• Follow up with prospective clients and referral sources to support service initiation
• Track and report intake conversion rates and referral outcomes
• Build and maintain referral relationships with hospitals, rehabilitation centers, physician offices, assisted living facilities, skilled nursing facilities, case managers, social workers, and community organizations
• Conduct regular visits to referral sources to promote agency services
• Represent the agency at networking events, health fairs, community outreach programs, and professional meetings
• Identify new referral opportunities and strategic partnerships
• Assist with developing marketing materials, presentations, and promotional campaigns
• Manage social media and community outreach initiatives as assigned
• Monitor market trends and competitor activity to identify growth opportunities
• Maintain a referral database and document marketing activities
• Provide exceptional customer service to clients, families, and referral partners
• Address concerns and inquiries professionally and promptly
• Serve as a liaison between clients, caregivers, and agency leadership
• Support a positive client experience from first contact through service delivery
• Prepare weekly and monthly intake and marketing reports
• Maintain confidentiality and comply with HIPAA regulations
• Participate in staff meetings, training sessions, and quality improvement initiatives
• Support agency growth goals and performance objectives

Requirements

• Minimum 1 year of experience in home care, healthcare marketing, intake coordination, admissions, or business development (preferred)
• Knowledge of home care operations, referral processes, and healthcare regulations
• Experience working with healthcare professionals and community partners

Technologies

• Electronic medical record (EMR)

Benefits

• Competitive salary plus performance-based incentives/bonuses
• Health insurance
• Paid holidays
• Professional development opportunities

Work Location

• In-person in Philadelphia, PA