Account Manager, Sales & Marketing

Rent-2-Own is hiring an Account Manager, Sales & Marketing to serve as the main connection point for active customers in Marietta, OH on an onsite schedule. In this role, you’ll keep customer agreements moving in the right direction, handle accounts that fall behind with win-win solutions, and support asset protection through proactive field follow-through.

You’ll also be part of the customer-facing engine that drives renewals and new agreements, including outreach, follow-up, and careful documentation so records and payments stay accurate. With the right mix of communication, empathy, and organization, you help customers stay on track while protecting the business.

What You’ll Do

• Act as the primary point of contact for active customers, learning their names and understanding how to help them succeed.
• When an account falls behind, reach out and negotiate creative solutions that help the customer keep their gear while protecting the company.
• Bring high energy and a positive attitude to every call and visit, with consistent, quality messaging to drive results.
• Own specific customer lists, including following up on returns at the 5-week mark and re-engaging customers who have been lost.
• Keep communication personal with no mass texting, using language that builds real rapport and trust.
• Look for opportunities to add value to customers’ homes, including new agreements.
• Complete friendly field check-ins and professional retrievals when needed, representing the brand with total class.
• Maintain accurate customer records by documenting every interaction and processing every payment with precision.

Customer Sales Rockstars (CSR) Focus

• Greet customers in person or online and help them find solutions that match their lives and budgets.
• Keep customers engaged and excited about their next upgrade.
• Host Facebook Live events to showcase the latest gear.
• Manage leads by owning a designated “bucket” and turning leads into deliveries.
• Support new business through consistent outreach and strong in-store presence.
• Support showroom presentation by keeping it clean, functional, and correctly priced, with an eye for design and product placement.
• Use skills in social media, texting, and digital platforms to help drive results.
• Stay active and help with tasks such as moving furniture when needed.

Skills and Requirements

• People person: comfortable talking to anyone, anywhere, about anything.
• Persuasive, empathetic, and firm when needed.
• Problem solver who enjoys finding a way to make a deal work.
• Can handle tough conversations calmly and with a smile.
• Tech-savvy, able to navigate CRM and POS systems.
• Drivers License (Required).

Tools You’ll Use

• CRM
• POS

Compensation and Benefits

• Salary: USD 18 - 24 per hourly
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance