Experience Management

Experience Management Marketing Jobs

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Today

Marketing & Resident Experience Coordinator

Summit Management Stillwater, MN

Stillwater, MN

Today

$22 - $26/hr Full time Marketing Brand Management Channel Management

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Job Description

Summit Management is looking for an enthusiastic Marketing & Resident Experience Coordinator to strengthen resident and customer experiences across both online and offline touchpoints. In this onsite role in Stillwater, MN, you will support day-to-day marketing activity while tracking engagement, responding to questions and reviews, and contributing to reputation and brand consistency across Summit’s corporate and property portfolio.

You will help connect customer needs with practical improvements by analyzing feedback, conducting research, and coordinating with internal teams to resolve concerns quickly. Alongside that, the position covers core marketing execution including social media, online advertisements and listings, analytics, and email campaign creation.

Key Responsibilities

Track customer experiences across online and offline channels, devices, and touchpoints; identify needs and take proactive steps to maintain positive experiences.
Collaborate with team members to enhance customer service and strengthen brand awareness, relevance, and reputation.
Respond to customer queries and reviews in a timely and effective manner across channels such as phone, email, social media, listings, and chat applications.
Analyze customer feedback and prepare reports that support continuous improvement.
Conduct customer research to identify additional ways to reach target markets.
Coordinate with internal departments to respond quickly to customer needs, requests, and problems.
Write, post, renew, update, and track online advertisements and property listings across multiple platforms.
Build and improve social media accounts and audiences, and develop new ways to reach current and future residents.
Assist with scheduling social posts by working with the marketing team on content and engagement through posts and stories.
Build email campaigns for automation across various consumer tracks and research platforms for execution.
Develop and maintain a comprehensive understanding of Summit’s properties, operations, and resident experience through site visits and ongoing research to support marketing strategies and engagement.
Support reputation management for corporate and property brands, including reading and analyzing data from Google Analytics.
Increase development of Summit’s corporate and property brands to enhance the value of the portfolio and ensure consistency across it.
Help build corporate culture and workplace experience.
Assist with company events, team initiatives, culture-building activities, and cross-department collaboration.
Handle additional duties as needed.

Requirements

Experience with Microsoft Office applications and ability to work proficiently on a MacBook.
Experience with Canva and Hootsuite.
Business or marketing-related degree or equivalent professional qualification.
Direct experience with social media management.
Experience with email automation campaigns and URL tracking.
Experience with Google Analytics.
Excellent organizational skills, quality verbal communication, and written communication for web, email, and letters.
Ability to set and meet deadlines, prioritize, and manage multiple projects at one time.
Ability and desire to collaborate with others to accomplish goals.
Ability to work in a fast-paced environment and remain flexible.
Motivated, energetic self-starter; goes above and beyond in the role.
Creative thinker with new ideas.
Flexible schedule and willingness to travel.

Technologies

Microsoft Office
MacBook
Canva
Hootsuite
Google Analytics

Benefits

401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Work Location: In person
Location: Stillwater, MN (onsite)

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1d ago

Marketing & Business Development Coordinator

Carlton Fields Washington, DC

Washington, DC

1d ago

Full time Marketing Business Development Communications

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Job Description

Hybrid Marketing & Business Development Coordinator supporting firmwide marketing, awards/rankings/surveys, and business development initiatives.

Responsibilities

Draft submissions to legal directories, rankings, and awards (including Chambers, Best Lawyers, Super Lawyers, and industry/client awards) by translating case and matter information into clear, organized copy
Coordinate submissions to legal directories, rankings, and awards by identifying opportunities, building a submission calendar, and gathering required information
Collect, maintain, and track case and matter data, survey responses, and other experience metrics for rankings, awards, and directory submissions
Partner with the awards team to support timely, accurate, and strategic submissions aligned with firm priorities
Update, maintain, and organize business development content and collateral using the firm’s experience management software and central filing system
Enter, validate, and regularly audit matter, case, and deal information in the firm’s experience database to ensure accuracy, consistency, and usability for pitches, proposals, and rankings
Generate reports and experience lists from the database to support proposals, RFPs, directory submissions, attorney bios, and targeted client development materials
Support the business development team by assembling and tracking proposals, RFPs, RFIs, and pitches
Draft content for firm marketing materials, practice/industry summaries, and client-facing collateral
Support the communications team by posting awards, rankings, and firm accolades to the firm website and social media channels
Draft attorney bio narratives, including lateral and internal updates
Collect information from attorneys to create accurate, well-written drafts for submissions, bios, and pitch materials
Track proposals, awards submissions, and results in the firm’s central tracking system and prepare periodic reports on outcomes and trends
Take on additional day-to-day Marketing and Business Development Department responsibilities firmwide and locally as needed

Requirements

College degree; concentration in Journalism, English, Communications, Marketing, or Business preferred
2-3 years of related experience, ideally involving regular writing and editing (examples: journalism, communications, content marketing, or legal marketing)
Law firm experience is a plus but not required

Technologies / Systems

Experience management software
Central filing system
Firm’s experience database
Central tracking system
Website
Social media channels

Benefits

Medical, dental, and vision insurance
Life, accident, and disability insurance plans
401(k) retirement benefits
Commuter benefits
Well-being programs
Annual discretionary bonuses based on performance
Profit-sharing contributions based on eligibility and firm profitability

Location: Washington, DC (hybrid)

Minimum Experience: 2 years

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Experience Management Marketing Jobs

Marketing & Resident Experience Coordinator

Marketing & Business Development Coordinator

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