Appointment Coordination Marketing Jobs

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Marketing Assistant

THE PINES AT DAVIDSON INC Davidson, NC

Davidson, NC

Today

Full time Marketing Appointment Coordination Communications

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Job Description

The Pines at Davidson Inc is hiring a Marketing Assistant for an onsite role in Davidson, NC.

Responsibilities

Respond promptly and professionally to prospective resident inquiries via telephone, email, and website, including inquiries from residents’ families.
Track inquiries and maintain accurate records.
Schedule and coordinate individual appointments, group tours, and other community visit requests.
Share general information about The Pines and distribute marketing materials.
Assist in preparing information packets, correspondence, presentations, reports, mailings, and other departmental materials.
Maintain accurate information in CRM systems and other databases.
Support administration of the Future Residency Program waiting list, including internal transfer list and related databases.
Process waiting list activities, including applications, deposits, refunds, and related documentation.
Assist with residency applications and administrative paperwork.
Track application requirements, deadlines, and outstanding documentation.
Maintain accurate and confidential resident and prospect records.
Support Sales Counselors with administrative steps related to accommodation offers, reservations, and move-ins.
Maintain checklists and track tasks for upcoming move-ins and internal transfers.
Assist with planning, preparation, and execution of marketing events, open houses, and other community programs.
Represent The Pines at events.
Help create, edit, prepare, and distribute marketing and communications materials.
Contribute ideas, content, and photography for social media and other communications.
Maintain inventory of marketing materials.
Review, organize, and process departmental invoices.
Order office supplies, marketing materials, and other departmental supplies.
Maintain organized records, files, schedules, and departmental resources.
Prepare reports and assist with special projects as assigned.
Other departmental responsibilities as needed.

Requirements

3+ years of experience in marketing, admissions, business administration, communications, customer service, or a related field.
Bachelor’s degree preferred in Marketing, Business Administration, Communications, Customer Service, or a related field (or equivalent).
Strong administrative and organizational skills with excellent attention to detail.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Experience working with electronic records systems, or ability to learn new systems quickly.
Excellent written and verbal communication skills.
Ability to manage multiple tasks, follow through, and meet deadlines.
Comfort interacting with prospective residents and their families, team members, and outside vendors.
Ability to handle confidential information with discretion and professionalism.
Self-motivated, proactive, dependable, and comfortable working independently and collaboratively.
Willingness to take initiative, seek out assignments, and assist wherever needed.
Experience in senior living or working with older adults is preferred but not required.
Commitment to the mission and values of The Pines at Davidson.

Technologies

Microsoft Office (Outlook, Word, Excel)
Customer relationship management (CRM) systems
Electronic records systems

Physical Requirements (as determined using worksheet)

Extended periods of sitting, walking, and standing.
Some driving may be required.
Occasionally required to lift up to 10 lbs.
Repetitive use of hands: simple grasping less than 10 lbs frequently; fine manipulation using keyboard and writing frequently.
Sensory requirements: write; keyboarding; speak on phone and in person; speak to large groups; read computer monitor; hear spoken questions and comments in person, on phone, and in large groups.
Work performed primarily indoors, with regular walking outdoors between various campus locations.

Position context: This is a support position rather than a sales position, working closely with Sales Counselors, the Director of Sales, Marketing & Communications, other departments, vendors, prospective residents, and current residents.

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